There were 10 Candid Health outages since February 3, 2026 totaling 74h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to save changes to eligibility and benefits coverage
This incident has been resolved.
We are aware that the Reports page of Candid, as well as Candid Data Share and the exports API endpoint are currently unavailable due to an issue with our third party analytics provider. Our team is working closely with our reporting partner to restore reporting as quickly as possible.
The Reports page, Candid Data Share, and exports API are now operational. The issue with our third-party provider has been resolved, and all data services are performing as expected.
We are currently investigating this issue with the help of the Fivetran team
This incident has been resolved.
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
We're aware of an issue impacting our Stripe POS payments, resulting in error messages for users in the app. We're investigating urgently and will share an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
A fix has been implemented and we are monitoring the results.
Candid is currently re-submitting claims affected by this incident using the same configuration (i.e., payer responsibility and frequency code) as the most recent submission. You may also safely re-submit affected claims manually in the Candid app.
No further disruption has been observed and affected claims have been re-submitted.
Currently experiencing some slowness submitting claims
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Pre-Encounter service is experiencing an outage.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Bulk actions and claim submissions are currently taking longer than usual. We are actively monitoring and speeding up processing to get all queued actions completed and will keep this thread updated as progress is made.
This incident has been resolved and all bulk actions and claim submissions should now be caught up.
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