Candid Health had 48 outages in the last 2 years totaling 450h 55m of downtime — averaging 2 incidents per month.
There were 48 Candid Health outages since July 9, 2025 totaling 450h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware that some users are experiencing slowness in the app. We are investigating the issue.
We have identified the issue and executed a fix. We will continue to monitor to ensure there are no further performance issues.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
Fix for this has been rolled out and tested and all reports should be operating normally.
We have identified an issue with adding notes to patients and updating tags.
A fix has been implemented. Please hard refresh to get the most up to date version of the app.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating app slowness
We are still actively monitoring application performance this morning and continuing to make adjustments to our workloads to prioritize user experience and application responsiveness, but we believe that this issue is now under control. The root cause is understood to be cloud provider maintenance that occurred over the weekend. We'll continue to update here if we see further changes and are holding off on resolving the incident as we are still actively monitoring
We are still seeing intermittent performance degradation and errors. Affected users should attempt to reload the page or re-take their action. We continue to actively address the issue.
The issue has been identified and a fix is being implemented.
Candid will be taking scheduled maintenance downtime beginning on Sunday, May 10, from 10am EST to 1pm EST in order to perform upgrades to critical systems. This downtime will affect all Candid services and applications, including API availability. All API calls will get a 502 response for the duration of the maintenance window.
Our maintenance has been completed and we are now actively monitoring
We've confirmed that the maintenance performed yesterday was able to resolve this issue and application performance has returned to normal.
We have identified higher-than-normal error rates on some parts of the Candid app. This would manifest as pages failing to load or actions displaying an error. We have identified the issue and are implementing a fix.
This incident has been resolved.
Unable to save changes to eligibility and benefits coverage
This incident has been resolved.
We are aware that the Reports page of Candid, as well as Candid Data Share and the exports API endpoint are currently unavailable due to an issue with our third party analytics provider. Our team is working closely with our reporting partner to restore reporting as quickly as possible.
The Reports page, Candid Data Share, and exports API are now operational. The issue with our third-party provider has been resolved, and all data services are performing as expected.
We are currently investigating this issue with the help of the Fivetran team
This incident has been resolved.
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
We're aware of an issue impacting our Stripe POS payments, resulting in error messages for users in the app. We're investigating urgently and will share an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
A fix has been implemented and we are monitoring the results.
Candid is currently re-submitting claims affected by this incident using the same configuration (i.e., payer responsibility and frequency code) as the most recent submission. You may also safely re-submit affected claims manually in the Candid app.
No further disruption has been observed and affected claims have been re-submitted.
Currently experiencing some slowness submitting claims
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Pre-Encounter service is experiencing an outage.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Bulk actions and claim submissions are currently taking longer than usual. We are actively monitoring and speeding up processing to get all queued actions completed and will keep this thread updated as progress is made.
This incident has been resolved and all bulk actions and claim submissions should now be caught up.
We are experiencing failures both on the in-app experience of updating claims and updates via our Encounters V4 PATCH API. We have identified the issue and are actively remediating
We identified and resolved the issue as of 6:24pm EST. Updating claims in the app and via the API should work normally.
Cause has been identified and data is catching up, but will take significant time.
Cause has been identified and data is catching up, but will take significant time.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and claim submissions should be flowing normally. We are remediating all claim submission that failed since approximately 12:00am EST this morning and will ensure they are correctly submitted.
We have re-submitted affected claims. Claim submission and the rules engine are functioning normally.
We have identified an issue causing certain large remits, via auto-posting or manual posting, to take longer than usual to post or have failed posting. We're actively working on a fix to allow these remits to be posted to claims.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating issues leading to slower in-app performance and claim action runtime
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've identified an issue causing claim submission to take longer than normal. We are implementing a fix for this behavior.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
The enrollments app has been operational since early today after implementing a fix
We are actively investigating suboptimal performance for claim processing and submission
This incident has been resolved.