Candid Health incident

Bulk action and claim submission slowness

Candid Health experienced a minor incident on February 3, 2026 affecting App, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started: Feb 03, 2026, 04:26 PM UTC
Resolved: Feb 03, 2026, 06:06 PM UTC
Duration: 1h 39m
Detected by Pingoru: Feb 03, 2026, 04:26 PM UTC

Affected components

App

Update timeline

identified Feb 03, 2026, 04:26 PM UTC

Bulk actions and claim submissions are currently taking longer than usual. We are actively monitoring and speeding up processing to get all queued actions completed and will keep this thread updated as progress is made.
resolved Feb 03, 2026, 06:06 PM UTC

This incident has been resolved and all bulk actions and claim submissions should now be caught up.