Resolved after 54 minutes, affecting Encounters & Coded Encounters APIs and Change Healthcare Eligibility API and 1 more, on October 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API
Update timeline
- investigating Oct 10, 2025, 03:57 PM UTC
We are tracking degraded performance of some API endpoints which is also affecting app performance & responsiveness. We are actively investigating this issue.
- identified Oct 10, 2025, 04:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2025, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 04:51 PM UTC
This incident has been resolved.
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