Candid Health incident

Claim action and submission degraded performance

Notice Vendor's status page →

Resolved after 3 hours 49 minutes, affecting App and Claim Submission, on November 6, 2025.

investigating Nov 06, 2025, 02:18 PM UTC

We are actively investigating suboptimal performance for claim processing and submission

Started
Nov 06, 2025, 02:18 PM UTC
Resolved
Nov 06, 2025, 06:07 PM UTC
Duration
3h 49m
Detected by Pingoru
Nov 06, 2025, 02:18 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Nov 06, 2025, 02:18 PM UTC

    We are actively investigating suboptimal performance for claim processing and submission

  2. resolved Nov 06, 2025, 06:07 PM UTC

    This incident has been resolved.

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