Candid Health incident

Claim action and submission degraded performance

Notice Resolved View vendor source →

Candid Health experienced a notice incident on November 6, 2025 affecting App and Claim Submission, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 02:18 PM UTC
Resolved
Nov 06, 2025, 06:07 PM UTC
Duration
3h 49m
Detected by Pingoru
Nov 06, 2025, 02:18 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Nov 06, 2025, 02:18 PM UTC

    We are actively investigating suboptimal performance for claim processing and submission

  2. resolved Nov 06, 2025, 06:07 PM UTC

    This incident has been resolved.