Candid Health experienced a minor incident on October 29, 2025 affecting Claim Submission, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Claim Submission
Update timeline
- investigating Oct 29, 2025, 11:58 AM UTC
We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.
- monitoring Oct 29, 2025, 03:38 PM UTC
Our system throughput has improved and will update here when all systems are caught up.
- resolved Oct 29, 2025, 06:31 PM UTC
All delays in claim submission have been resolved. Claim submission should be operating normally.