Candid Health incident

Longer claim submission wait times

Resolved after 6 hours 33 minutes, affecting Claim Submission, on October 29, 2025.

resolved Oct 29, 2025, 06:31 PM UTC

All delays in claim submission have been resolved. Claim submission should be operating normally.

Started
Oct 29, 2025, 11:58 AM UTC
Resolved
Oct 29, 2025, 06:31 PM UTC
Duration
6h 33m
Detected by Pingoru
Oct 29, 2025, 11:58 AM UTC

Affected components

Claim Submission

Update timeline

  1. investigating Oct 29, 2025, 11:58 AM UTC

    We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.

  2. monitoring Oct 29, 2025, 03:38 PM UTC

    Our system throughput has improved and will update here when all systems are caught up.

  3. resolved Oct 29, 2025, 06:31 PM UTC

    All delays in claim submission have been resolved. Claim submission should be operating normally.

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