Candid Health incident

Delays with Processing Some ERA Documents

Notice Resolved View vendor source →

Candid Health experienced a notice incident on October 16, 2025 affecting ERA processing pipeline, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 04:31 PM UTC
Resolved
Oct 16, 2025, 05:31 PM UTC
Duration
1h
Detected by Pingoru
Oct 16, 2025, 04:31 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. investigating Oct 16, 2025, 04:31 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 05:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 16, 2025, 05:31 PM UTC

    This incident has been resolved.