Candid Health incident

Delays with Processing Some ERA Documents

Notice Vendor's status page →

Resolved after 1 hour, affecting ERA processing pipeline, on October 16, 2025.

investigating Oct 16, 2025, 05:30 PM UTC

We are continuing to investigate this issue.

Started
Oct 16, 2025, 04:31 PM UTC
Resolved
Oct 16, 2025, 05:31 PM UTC
Duration
1h
Detected by Pingoru
Oct 16, 2025, 04:31 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. investigating Oct 16, 2025, 04:31 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 16, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 05:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 16, 2025, 05:31 PM UTC

    This incident has been resolved.

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