Candid Health incident

Intermittent API Performance Degradation

Resolved after 50 minutes, affecting Encounters & Coded Encounters APIs and Change Healthcare Eligibility API and 1 more, on October 28, 2025.

investigating Oct 28, 2025, 02:15 PM UTC

We are aware of an issue that is causing some API calls to take longer than normal to perform. We are actively investigating the issue.

Started
Oct 28, 2025, 02:15 PM UTC
Resolved
Oct 28, 2025, 03:06 PM UTC
Duration
50m
Detected by Pingoru
Oct 28, 2025, 02:15 PM UTC

Affected components

Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API

Update timeline

  1. investigating Oct 28, 2025, 02:15 PM UTC

    We are aware of an issue that is causing some API calls to take longer than normal to perform. We are actively investigating the issue.

  2. resolved Oct 28, 2025, 03:06 PM UTC

    This incident has been resolved.

Your product runs on more than Candid Health

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →