Candid Health incident

Intermittent API Performance Degradation

Minor Resolved View vendor source →

Candid Health experienced a minor incident on October 28, 2025 affecting Encounters & Coded Encounters APIs and Change Healthcare Eligibility API and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 02:15 PM UTC
Resolved
Oct 28, 2025, 03:06 PM UTC
Duration
50m
Detected by Pingoru
Oct 28, 2025, 02:15 PM UTC

Affected components

Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API

Update timeline

  1. investigating Oct 28, 2025, 02:15 PM UTC

    We are aware of an issue that is causing some API calls to take longer than normal to perform. We are actively investigating the issue.

  2. resolved Oct 28, 2025, 03:06 PM UTC

    This incident has been resolved.