Candid Health incident

Intermittent failures on claim updates and encounters v4 API

Candid Health experienced a notice incident on January 14, 2026 affecting Encounters & Coded Encounters APIs and App, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2026, 11:21 PM UTC
Resolved: Jan 14, 2026, 11:34 PM UTC
Duration: 12m
Detected by Pingoru: Jan 14, 2026, 11:21 PM UTC

Affected components

Encounters & Coded Encounters APIsApp

Update timeline

identified Jan 14, 2026, 11:21 PM UTC

We are experiencing failures both on the in-app experience of updating claims and updates via our Encounters V4 PATCH API. We have identified the issue and are actively remediating
resolved Jan 14, 2026, 11:34 PM UTC

We identified and resolved the issue as of 6:24pm EST. Updating claims in the app and via the API should work normally.