Candid Health incident
Intermittent failures on claim updates and encounters v4 API
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Resolved after 12 minutes, affecting Encounters & Coded Encounters APIs and App, on January 14, 2026.
We identified and resolved the issue as of 6:24pm EST. Updating claims in the app and via the API should work normally.
Affected components
Encounters & Coded Encounters APIsApp
Update timeline
- identified Jan 14, 2026, 11:21 PM UTC
We are experiencing failures both on the in-app experience of updating claims and updates via our Encounters V4 PATCH API. We have identified the issue and are actively remediating
- resolved Jan 14, 2026, 11:34 PM UTC
We identified and resolved the issue as of 6:24pm EST. Updating claims in the app and via the API should work normally.
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