Candid Health incident

Remits taking longer than usual to post

Minor Resolved View vendor source →

Candid Health experienced a minor incident on December 12, 2025 affecting ERA processing pipeline, lasting 3d 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 06:20 PM UTC
Resolved
Dec 16, 2025, 12:32 AM UTC
Duration
3d 6h
Detected by Pingoru
Dec 12, 2025, 06:20 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. identified Dec 12, 2025, 06:20 PM UTC

    We have identified an issue causing certain large remits, via auto-posting or manual posting, to take longer than usual to post or have failed posting. We're actively working on a fix to allow these remits to be posted to claims.

  2. resolved Dec 16, 2025, 12:32 AM UTC

    This incident has been resolved.