Candid Health incident

Degraded performance

Notice Resolved View vendor source →

Candid Health experienced a notice incident on November 21, 2025 affecting App and Claim Submission, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 12:49 PM UTC
Resolved
Nov 21, 2025, 07:04 PM UTC
Duration
6h 15m
Detected by Pingoru
Nov 21, 2025, 12:49 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Nov 21, 2025, 12:49 PM UTC

    We are investigating issues leading to slower in-app performance and claim action runtime

  2. monitoring Nov 21, 2025, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 07:04 PM UTC

    This incident has been resolved.