Candid Health incident

Degraded performance

Resolved after 6 hours 15 minutes, affecting App and Claim Submission, on November 21, 2025.

monitoring Nov 21, 2025, 02:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 21, 2025, 12:49 PM UTC
Resolved
Nov 21, 2025, 07:04 PM UTC
Duration
6h 15m
Detected by Pingoru
Nov 21, 2025, 12:49 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Nov 21, 2025, 12:49 PM UTC

    We are investigating issues leading to slower in-app performance and claim action runtime

  2. monitoring Nov 21, 2025, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 07:04 PM UTC

    This incident has been resolved.

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