Resolved after 22 hours 25 minutes, affecting App, on October 29, 2025.
We've identified the issue with in app eligibility was due to certain payers being down due to the Azure outage. We are monitoring and will update when we've heard the issue has been fully resolved.
Affected components
App
Update timeline
- investigating Oct 29, 2025, 04:27 PM UTC
In app eligibility checks are currently not loading we are investigating the issue.
- monitoring Oct 29, 2025, 06:38 PM UTC
We've identified the issue with in app eligibility was due to certain payers being down due to the Azure outage. We are monitoring and will update when we've heard the issue has been fully resolved.
- resolved Oct 30, 2025, 02:53 PM UTC
This incident has been resolved.
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