Candid Health experienced a minor incident on October 29, 2025 affecting App, lasting 22h 25m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Oct 29, 2025, 04:27 PM UTC
In app eligibility checks are currently not loading we are investigating the issue.
- monitoring Oct 29, 2025, 06:38 PM UTC
We've identified the issue with in app eligibility was due to certain payers being down due to the Azure outage. We are monitoring and will update when we've heard the issue has been fully resolved.
- resolved Oct 30, 2025, 02:53 PM UTC
This incident has been resolved.