Candid Health incident

Pre-Encounter service failure

Major Resolved View vendor source →

Candid Health experienced a major incident on February 24, 2026 affecting App, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 08:05 PM UTC
Resolved
Feb 24, 2026, 08:36 PM UTC
Duration
30m
Detected by Pingoru
Feb 24, 2026, 08:05 PM UTC

Affected components

App

Update timeline

  1. identified Feb 24, 2026, 08:05 PM UTC

    The Pre-Encounter service is experiencing an outage.

  2. monitoring Feb 24, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 08:36 PM UTC

    This incident has been resolved.