Candid Health incident

API Service Degradation

Minor Resolved View vendor source →

Candid Health experienced a minor incident on October 14, 2025 affecting Encounters & Coded Encounters APIs and Change Healthcare Eligibility API and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 08:03 PM UTC
Resolved
Oct 14, 2025, 09:16 PM UTC
Duration
1h 12m
Detected by Pingoru
Oct 14, 2025, 08:03 PM UTC

Affected components

Encounters & Coded Encounters APIsChange Healthcare Eligibility APIAppAvaility Eligibility API

Update timeline

  1. identified Oct 14, 2025, 08:03 PM UTC

    We have identified an issue with our API that is causing some requests to fail. We are working on a fix.

  2. monitoring Oct 14, 2025, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 09:16 PM UTC

    This incident has been resolved.