Candid Health incident

degraded performance across multiple services

Minor Resolved View vendor source →

Candid Health experienced a minor incident on November 14, 2025 affecting App and Exports and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 05:25 PM UTC
Resolved
Nov 14, 2025, 08:59 PM UTC
Duration
3h 33m
Detected by Pingoru
Nov 14, 2025, 05:25 PM UTC

Affected components

AppExportsERA processing pipelineClaim Submission

Update timeline

  1. investigating Nov 14, 2025, 05:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 14, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 14, 2025, 05:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2025, 08:59 PM UTC

    This incident has been resolved.