Candid Health incident

degraded performance across multiple services

Resolved after 3 hours 33 minutes, affecting App and Exports and 1 more, on November 14, 2025.

monitoring Nov 14, 2025, 05:33 PM UTC

We are continuing to monitor for any further issues.

Started
Nov 14, 2025, 05:25 PM UTC
Resolved
Nov 14, 2025, 08:59 PM UTC
Duration
3h 33m
Detected by Pingoru
Nov 14, 2025, 05:25 PM UTC

Affected components

AppExportsERA processing pipelineClaim Submission

Update timeline

  1. investigating Nov 14, 2025, 05:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 14, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 14, 2025, 05:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2025, 08:59 PM UTC

    This incident has been resolved.

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