Brandfolder Outage History

Started Oct 01, 2026, 05:03 PM UTC· resolved Oct 01, 2026, 10:26 PM UTC

1. identified Oct 01, 2026, 05:03 PM UTC

   We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Oct 01, 2026, 06:20 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 01, 2026, 07:49 PM UTC

   The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.

4. monitoring Oct 01, 2026, 08:14 PM UTC

   The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.

5. resolved Oct 01, 2026, 10:26 PM UTC

   This incident has been fully resolved, and all backlogged requests have been processed and sent.

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Started Sep 21, 2026, 10:21 PM UTC· resolved Sep 22, 2026, 03:43 AM UTC

1. investigating Sep 21, 2026, 10:21 PM UTC

   We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring Sep 21, 2026, 10:40 PM UTC

   We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

3. resolved Sep 22, 2026, 03:43 AM UTC

   Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.

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Started Sep 16, 2026, 10:36 AM UTC· resolved Sep 16, 2026, 09:02 PM UTC

1. investigating Sep 16, 2026, 10:36 AM UTC

   We are currently investigating this issue. Services related to Support ticket creation may also expericence issues. Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.

2. identified Sep 16, 2026, 11:27 AM UTC

   This issue has been identified and a fix is being implemented in coordination with our partners.

3. monitoring Sep 16, 2026, 12:40 PM UTC

   A fix rollout is in progress. We will continue to provide updates as we monitor impact.

4. monitoring Sep 16, 2026, 03:31 PM UTC

   We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

5. monitoring Sep 16, 2026, 06:51 PM UTC

   We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

6. resolved Sep 16, 2026, 09:02 PM UTC

   The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.

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Started Sep 11, 2026, 08:20 PM UTC· resolved Sep 11, 2026, 11:29 PM UTC

1. investigating Sep 11, 2026, 08:20 PM UTC

   We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.

2. identified Sep 11, 2026, 08:50 PM UTC

   We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.

3. monitoring Sep 11, 2026, 09:24 PM UTC

   The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.

4. resolved Sep 11, 2026, 11:29 PM UTC

   This incident has been resolved.

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Started Sep 11, 2026, 08:18 PM UTC· resolved Sep 11, 2026, 08:31 PM UTC

1. investigating Sep 11, 2026, 08:18 PM UTC

   We are currently investigating reports of login failing for all users, showing an error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

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Started Aug 27, 2026, 01:33 PM UTC· resolved Aug 27, 2026, 03:53 PM UTC

1. investigating Aug 27, 2026, 01:33 PM UTC

   We are investigating an outage impacting login, sheet access, Control Center, and Dynamic View. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring Aug 27, 2026, 01:52 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 27, 2026, 03:53 PM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 01:28 PM UTC· resolved Aug 26, 2026, 06:23 PM UTC

1. investigating Aug 26, 2026, 01:28 PM UTC

   We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Aug 26, 2026, 02:39 PM UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. investigating Aug 26, 2026, 03:17 PM UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in addressing the situation. We will continue to provide frequent updates until we reach a monitoring status.

4. investigating Aug 26, 2026, 03:47 PM UTC

   We are continuing to investigate this issue.

5. identified Aug 26, 2026, 04:08 PM UTC

   We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing recovery, and our team is actively monitoring the service to ensure full stability. We will post further updates until the incident is fully resolved.

6. monitoring Aug 26, 2026, 04:22 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Aug 26, 2026, 06:23 PM UTC

   This incident has been resolved.

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Started Aug 25, 2026, 08:45 PM UTC· resolved Aug 26, 2026, 12:23 AM UTC

1. investigating Aug 25, 2026, 08:45 PM UTC

   We are investigating delays or failures impacting Cell Links and Cross Sheet References. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Aug 25, 2026, 09:25 PM UTC

   We are still investigating this issue. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. identified Aug 25, 2026, 10:09 PM UTC

   This issue has been identified and a fix is being implemented.

4. monitoring Aug 25, 2026, 10:23 PM UTC

   A fix has been implemented and we are monitoring the service for ensured stability.

5. resolved Aug 26, 2026, 12:23 AM UTC

   This incident has been resolved.

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Started Aug 11, 2026, 07:51 PM UTC· resolved Aug 11, 2026, 11:20 PM UTC

1. investigating Aug 11, 2026, 07:51 PM UTC

   We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Aug 11, 2026, 08:26 PM UTC

   We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.

3. monitoring Aug 11, 2026, 09:02 PM UTC

   A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.

4. resolved Aug 11, 2026, 11:20 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 02:54 PM UTC· resolved Jul 30, 2026, 05:41 PM UTC

1. investigating Jul 30, 2026, 02:54 PM UTC

   We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Jul 30, 2026, 03:26 PM UTC

   We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring Jul 30, 2026, 03:40 PM UTC

   We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed.

4. monitoring Jul 30, 2026, 03:42 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 30, 2026, 05:41 PM UTC

   This incident has been resolved.

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Started Jul 15, 2026, 09:23 AM UTC· resolved Jul 15, 2026, 09:55 AM UTC

1. investigating Jul 15, 2026, 09:23 AM UTC

   We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.

2. identified Jul 15, 2026, 09:38 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 15, 2026, 09:44 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 15, 2026, 09:55 AM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 09:51 PM UTC· resolved Jun 25, 2026, 05:45 AM UTC

1. investigating Jun 24, 2026, 09:51 PM UTC

   We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Jun 24, 2026, 11:04 PM UTC

   The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring Jun 25, 2026, 12:43 AM UTC

   A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.

4. resolved Jun 25, 2026, 05:45 AM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 09:42 PM UTC· resolved Jul 08, 2026, 08:46 PM UTC

1. identified Jun 18, 2026, 09:42 PM UTC

   We are aware that some customers are receiving an increased volume of unwanted spam submissions through public Smartsheet forms, even with reCAPTCHA enabled. Our teams have been actively investigating and deploying additional protections. We are observing a decrease in spam activity as we continue applying and evaluating further mitigations. Who is affected: Customers who use public forms that do not require login.

2. monitoring Jun 23, 2026, 07:44 AM UTC

   We have implemented measures to address the increased spam activity with Smartsheet public forms. We will continue monitoring and make further adjustments as needed. If you are continuing to see a high rate of spam submissions, please contact our support team so that we can investigate further.

3. resolved Jul 08, 2026, 08:46 PM UTC

   This is now resolved. We are still actively monitoring spam levels as an ongoing and evolving strategy. We encourage all customers to submit support tickets for any residual spam coming through so we can continue to fine tune our solutions.

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Started Jun 10, 2026, 10:21 PM UTC· resolved Jun 11, 2026, 11:02 AM UTC

1. investigating Jun 10, 2026, 10:21 PM UTC

   We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Jun 11, 2026, 12:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 11, 2026, 03:30 AM UTC

   The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

4. resolved Jun 11, 2026, 11:02 AM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 08:28 PM UTC· resolved Jun 05, 2026, 11:53 PM UTC

1. investigating Jun 03, 2026, 08:28 PM UTC

   We are investigating an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Jun 03, 2026, 09:10 PM UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. identified Jun 03, 2026, 09:41 PM UTC

   We have identified the issue responsible for the assets unexpectedly moved from Folders to the Parent Workspace and implemented a fix. We will provide frequent updates until we reach a monitoring status.

4. identified Jun 03, 2026, 10:16 PM UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status. Components: Core App - Sheets, Reports, Dashboards - Degraded

5. investigating Jun 03, 2026, 10:26 PM UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

6. investigating Jun 03, 2026, 10:59 PM UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

7. identified Jun 03, 2026, 11:36 PM UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

8. identified Jun 04, 2026, 12:06 AM UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

9. identified Jun 04, 2026, 12:47 AM UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

10. identified Jun 04, 2026, 01:16 AM UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

11. identified Jun 04, 2026, 01:45 AM UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

12. identified Jun 04, 2026, 02:14 AM UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide frequent updates until we reach a monitoring status.

13. identified Jun 04, 2026, 12:25 PM UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original location. We will provide updates until we reach a monitoring status.

14. identified Jun 04, 2026, 03:44 PM UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work on restoring assets to their original location, and some customers should begin to see assets restored to their original locations. Once assets have been restored to their original location, users will be able to move them. We will provide updates until we reach a monitoring status.

15. identified Jun 04, 2026, 09:26 PM UTC

    We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We are continuing to restore assets to their original location, and some customers should begin to see assets in the correct folder structure. Once assets have been restored to their original location, users will be able to move them. We will provide updates until we reach a monitoring status.

16. identified Jun 04, 2026, 11:01 PM UTC

    We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We have restored some assets to their original locations, and some customers should begin to see assets in the correct folder structure. We are continuing to restore assets to their previous locations. Once assets have been restored to their original location, users will be able to move them. We will provide updates until we reach a monitoring status.

17. identified Jun 05, 2026, 02:07 AM UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users will be unable to move affected assets until we restore them to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We continue to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.

18. identified Jun 05, 2026, 04:15 AM UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.

19. identified Jun 05, 2026, 08:15 AM UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.

20. identified Jun 05, 2026, 10:15 AM UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been restored to their prior locations. We are continuing to work on restoring assets to their original locations, and we will provide updates until we reach a monitoring status.

21. identified Jun 05, 2026, 12:34 PM UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed the majority of affected assets, and the customers will see they have been restored to their prior locations. We are continuing to work on restoring the remaining assets to their original locations, and we will provide updates until we reach a monitoring status.

22. monitoring Jun 05, 2026, 07:53 PM UTC

    We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two options: 1. Move them manually – items can be repositioned directly within the platform. 2. Open a support ticket – if you encounter errors or high volume, reply to an existing ticket or open a new one to engage our support team When contacting support, please include: • Workspace ID • Sheet ID(s) of affected assets • Reference: INC-1089 We apologize for the disruption and appreciate your patience.

23. resolved Jun 05, 2026, 11:53 PM UTC

    We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two options: 1. Move them manually – items can be repositioned directly within the platform. 2. Open a support ticket – if you encounter errors or high volume, reply to an existing ticket or open a new one to engage our support team When contacting support, please include: • Workspace ID • Sheet ID(s) of affected assets • Reference: INC-1089 We apologize for the disruption and appreciate your patience.

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Started May 27, 2026, 05:50 PM UTC· resolved May 28, 2026, 12:51 AM UTC

1. investigating May 27, 2026, 05:50 PM UTC

   We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

2. monitoring May 27, 2026, 08:37 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring May 27, 2026, 08:39 PM UTC

   We are continuing to monitor for any further issues.

4. resolved May 28, 2026, 12:51 AM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 04:45 PM UTC· resolved Apr 22, 2026, 07:20 PM UTC

1. investigating Apr 22, 2026, 04:45 PM UTC

   We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Apr 22, 2026, 05:01 PM UTC

   We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring Apr 22, 2026, 05:09 PM UTC

   We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

4. resolved Apr 22, 2026, 07:20 PM UTC

   Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved.

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Started Apr 17, 2026, 07:23 PM UTC· resolved Apr 18, 2026, 12:07 AM UTC

1. investigating Apr 17, 2026, 07:23 PM UTC

   We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet. Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.

2. monitoring Apr 17, 2026, 07:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 18, 2026, 12:07 AM UTC

   This incident has been resolved.

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Started Apr 13, 2026, 04:33 PM UTC· resolved Apr 13, 2026, 08:46 PM UTC

1. investigating Apr 13, 2026, 04:33 PM UTC

   We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

2. investigating Apr 13, 2026, 05:06 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 13, 2026, 05:52 PM UTC

   We are continuing to investigate this issue.

4. monitoring Apr 13, 2026, 06:31 PM UTC

   The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

5. resolved Apr 13, 2026, 08:46 PM UTC

   Forms Submissions are operating normally. The incident is now resolved.

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Started Mar 31, 2026, 06:53 PM UTC· resolved Mar 31, 2026, 10:01 PM UTC

1. investigating Mar 31, 2026, 06:53 PM UTC

   We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

2. identified Mar 31, 2026, 07:35 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 31, 2026, 08:11 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 31, 2026, 10:01 PM UTC

   This incident has been resolved.

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Started Mar 24, 2026, 03:16 PM UTC· resolved Mar 24, 2026, 06:30 PM UTC

1. investigating Mar 24, 2026, 03:16 PM UTC

   We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Mar 24, 2026, 04:07 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 24, 2026, 04:08 PM UTC

   We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.

4. resolved Mar 24, 2026, 06:30 PM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 05:16 PM UTC· resolved Mar 04, 2026, 11:42 PM UTC

1. investigating Mar 03, 2026, 05:16 PM UTC

   We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified Mar 03, 2026, 05:47 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Mar 03, 2026, 05:52 PM UTC

   This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

4. monitoring Mar 03, 2026, 06:19 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Mar 04, 2026, 11:42 PM UTC

   Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

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Started Feb 27, 2026, 09:55 PM UTC· resolved Mar 24, 2026, 05:57 PM UTC

1. identified Feb 27, 2026, 09:55 PM UTC

   We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.

2. identified Mar 03, 2026, 03:55 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Mar 09, 2026, 04:38 PM UTC

   We are continuing to work on restoring full service.

4. identified Mar 12, 2026, 09:08 PM UTC

   A fix is being implemented. An update will be shared once completed.

5. identified Mar 16, 2026, 07:05 PM UTC

   We are finalizing the fix for this issue and will have an update shortly.

6. monitoring Mar 24, 2026, 03:02 PM UTC

   We have implemented the fix fully and we are monitoring for stability.

7. resolved Mar 24, 2026, 05:57 PM UTC

   This incident has been resolved.

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Started Feb 22, 2026, 12:17 PM UTC· resolved Feb 22, 2026, 02:45 PM UTC

1. investigating Feb 22, 2026, 12:17 PM UTC

   We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring Feb 22, 2026, 12:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 22, 2026, 02:45 PM UTC

   This incident has been resolved.

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Started Feb 17, 2026, 04:08 PM UTC· resolved Feb 17, 2026, 06:55 PM UTC

1. investigating Feb 17, 2026, 04:08 PM UTC

   We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring Feb 17, 2026, 04:29 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 17, 2026, 06:55 PM UTC

   This incident has been resolved.

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