Brandfolder Outage History

There were 9 Brandfolder outages since February 17, 2026 totaling 649h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.brandfolder.com

Minor April 22, 2026

Investigating Workspace panel not opening or closing unexpectedly

Detected by Pingoru: Apr 22, 2026, 04:45 PM UTC
Resolved: Apr 22, 2026, 07:20 PM UTC
Duration: 2h 34m

Affected: Search

Timeline · 4 updates

investigating Apr 22, 2026, 04:45 PM UTC

We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
identified Apr 22, 2026, 05:01 PM UTC

We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
monitoring Apr 22, 2026, 05:09 PM UTC

We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
resolved Apr 22, 2026, 07:20 PM UTC

Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved.

Read the full incident report →

Minor April 17, 2026

Smartsheet's Resource Management Integration Loading Issues

Detected by Pingoru: Apr 17, 2026, 07:23 PM UTC
Resolved: Apr 18, 2026, 12:07 AM UTC
Duration: 4h 43m

Timeline · 3 updates

investigating Apr 17, 2026, 07:23 PM UTC

We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet. Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.
monitoring Apr 17, 2026, 07:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 18, 2026, 12:07 AM UTC

This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Failures during Form Submissions

Detected by Pingoru: Apr 13, 2026, 04:33 PM UTC
Resolved: Apr 13, 2026, 08:46 PM UTC
Duration: 4h 13m

Timeline · 5 updates

investigating Apr 13, 2026, 04:33 PM UTC

We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
investigating Apr 13, 2026, 05:06 PM UTC

We are continuing to investigate this issue.
investigating Apr 13, 2026, 05:52 PM UTC

We are continuing to investigate this issue.
monitoring Apr 13, 2026, 06:31 PM UTC

The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
resolved Apr 13, 2026, 08:46 PM UTC

Forms Submissions are operating normally. The incident is now resolved.

Read the full incident report →

Minor March 31, 2026

Proof Performance and Watermarks

Detected by Pingoru: Mar 31, 2026, 06:53 PM UTC
Resolved: Mar 31, 2026, 10:01 PM UTC
Duration: 3h 7m

Timeline · 4 updates

investigating Mar 31, 2026, 06:53 PM UTC

We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.
identified Mar 31, 2026, 07:35 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 31, 2026, 08:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 31, 2026, 10:01 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 24, 2026

User & Group Management

Detected by Pingoru: Mar 24, 2026, 03:16 PM UTC
Resolved: Mar 24, 2026, 06:30 PM UTC
Duration: 3h 13m

Timeline · 4 updates

investigating Mar 24, 2026, 03:16 PM UTC

We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
identified Mar 24, 2026, 04:07 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 24, 2026, 04:08 PM UTC

We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.
resolved Mar 24, 2026, 06:30 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 3, 2026

Form Submissions issue

Detected by Pingoru: Mar 03, 2026, 05:16 PM UTC
Resolved: Mar 04, 2026, 11:42 PM UTC
Duration: 1d 6h

Timeline · 5 updates

investigating Mar 03, 2026, 05:16 PM UTC

We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
identified Mar 03, 2026, 05:47 PM UTC

The issue has been identified and a fix is being implemented.
identified Mar 03, 2026, 05:52 PM UTC

This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.
monitoring Mar 03, 2026, 06:19 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 04, 2026, 11:42 PM UTC

Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

Read the full incident report →

Major February 27, 2026

Brandfolder Monthly Reports Delayed

Detected by Pingoru: Feb 27, 2026, 09:55 PM UTC
Resolved: Mar 24, 2026, 05:57 PM UTC
Duration: 24d 20h

Timeline · 7 updates

identified Feb 27, 2026, 09:55 PM UTC

We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.
identified Mar 03, 2026, 03:55 PM UTC

We are continuing to work on a fix for this issue.
identified Mar 09, 2026, 04:38 PM UTC

We are continuing to work on restoring full service.
identified Mar 12, 2026, 09:08 PM UTC

A fix is being implemented. An update will be shared once completed.
identified Mar 16, 2026, 07:05 PM UTC

We are finalizing the fix for this issue and will have an update shortly.
monitoring Mar 24, 2026, 03:02 PM UTC

We have implemented the fix fully and we are monitoring for stability.
resolved Mar 24, 2026, 05:57 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 22, 2026

PROD-AU home not loading

Detected by Pingoru: Feb 22, 2026, 12:17 PM UTC
Resolved: Feb 22, 2026, 02:45 PM UTC
Duration: 2h 27m

Timeline · 3 updates

investigating Feb 22, 2026, 12:17 PM UTC

We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
monitoring Feb 22, 2026, 12:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 22, 2026, 02:45 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 17, 2026

Resource Management Advanced reports failing to create and refresh.

Detected by Pingoru: Feb 17, 2026, 04:08 PM UTC
Resolved: Feb 17, 2026, 06:55 PM UTC
Duration: 2h 46m

Timeline · 3 updates

investigating Feb 17, 2026, 04:08 PM UTC

We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
monitoring Feb 17, 2026, 04:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 17, 2026, 06:55 PM UTC

This incident has been resolved.

Read the full incident report →

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