Brandfolder Outage History

Brandfolder is up right now

Brandfolder had 12 outages in the last 2 years totaling 720h 42m of downtime — averaging 0.5 incidents per month.

There were 12 Brandfolder outages since February 17, 2026 totaling 720h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.brandfolder.com

Major June 10, 2026

Smartsheet add-ons for Google is not working

Detected by Pingoru
Jun 10, 2026, 10:21 PM UTC
Resolved
Jun 11, 2026, 11:02 AM UTC
Duration
12h 41m
Affected: Third Party Integrations
Timeline · 4 updates
  1. investigating Jun 10, 2026, 10:21 PM UTC

    We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified Jun 11, 2026, 12:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2026, 03:30 AM UTC

    The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

  4. resolved Jun 11, 2026, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error

Detected by Pingoru
May 27, 2026, 05:50 PM UTC
Resolved
May 28, 2026, 12:51 AM UTC
Duration
7h 1m
Timeline · 4 updates
  1. investigating May 27, 2026, 05:50 PM UTC

    We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

  2. monitoring May 27, 2026, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 27, 2026, 08:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 28, 2026, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Investigating Workspace panel not opening or closing unexpectedly

Detected by Pingoru
Apr 22, 2026, 04:45 PM UTC
Resolved
Apr 22, 2026, 07:20 PM UTC
Duration
2h 34m
Affected: Search
Timeline · 4 updates
  1. investigating Apr 22, 2026, 04:45 PM UTC

    We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified Apr 22, 2026, 05:01 PM UTC

    We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

  3. monitoring Apr 22, 2026, 05:09 PM UTC

    We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

  4. resolved Apr 22, 2026, 07:20 PM UTC

    Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved.

Read the full incident report →

Minor April 17, 2026

Smartsheet's Resource Management Integration Loading Issues

Detected by Pingoru
Apr 17, 2026, 07:23 PM UTC
Resolved
Apr 18, 2026, 12:07 AM UTC
Duration
4h 43m
Timeline · 3 updates
  1. investigating Apr 17, 2026, 07:23 PM UTC

    We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet. Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.

  2. monitoring Apr 17, 2026, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 18, 2026, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Failures during Form Submissions

Detected by Pingoru
Apr 13, 2026, 04:33 PM UTC
Resolved
Apr 13, 2026, 08:46 PM UTC
Duration
4h 13m
Timeline · 5 updates
  1. investigating Apr 13, 2026, 04:33 PM UTC

    We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

  2. investigating Apr 13, 2026, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 13, 2026, 05:52 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 13, 2026, 06:31 PM UTC

    The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

  5. resolved Apr 13, 2026, 08:46 PM UTC

    Forms Submissions are operating normally. The incident is now resolved.

Read the full incident report →

Minor March 31, 2026

Proof Performance and Watermarks

Detected by Pingoru
Mar 31, 2026, 06:53 PM UTC
Resolved
Mar 31, 2026, 10:01 PM UTC
Duration
3h 7m
Timeline · 4 updates
  1. investigating Mar 31, 2026, 06:53 PM UTC

    We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

  2. identified Mar 31, 2026, 07:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 24, 2026

User & Group Management

Detected by Pingoru
Mar 24, 2026, 03:16 PM UTC
Resolved
Mar 24, 2026, 06:30 PM UTC
Duration
3h 13m
Timeline · 4 updates
  1. investigating Mar 24, 2026, 03:16 PM UTC

    We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified Mar 24, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2026, 04:08 PM UTC

    We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.

  4. resolved Mar 24, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026

Form Submissions issue

Detected by Pingoru
Mar 03, 2026, 05:16 PM UTC
Resolved
Mar 04, 2026, 11:42 PM UTC
Duration
1d 6h
Timeline · 5 updates
  1. investigating Mar 03, 2026, 05:16 PM UTC

    We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified Mar 03, 2026, 05:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 03, 2026, 05:52 PM UTC

    This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

  4. monitoring Mar 03, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 04, 2026, 11:42 PM UTC

    Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

Read the full incident report →

Major February 27, 2026

Brandfolder Monthly Reports Delayed

Detected by Pingoru
Feb 27, 2026, 09:55 PM UTC
Resolved
Mar 24, 2026, 05:57 PM UTC
Duration
24d 20h
Timeline · 7 updates
  1. identified Feb 27, 2026, 09:55 PM UTC

    We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.

  2. identified Mar 03, 2026, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 09, 2026, 04:38 PM UTC

    We are continuing to work on restoring full service.

  4. identified Mar 12, 2026, 09:08 PM UTC

    A fix is being implemented. An update will be shared once completed.

  5. identified Mar 16, 2026, 07:05 PM UTC

    We are finalizing the fix for this issue and will have an update shortly.

  6. monitoring Mar 24, 2026, 03:02 PM UTC

    We have implemented the fix fully and we are monitoring for stability.

  7. resolved Mar 24, 2026, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 22, 2026

PROD-AU home not loading

Detected by Pingoru
Feb 22, 2026, 12:17 PM UTC
Resolved
Feb 22, 2026, 02:45 PM UTC
Duration
2h 27m
Timeline · 3 updates
  1. investigating Feb 22, 2026, 12:17 PM UTC

    We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. monitoring Feb 22, 2026, 12:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 22, 2026, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 17, 2026

Resource Management Advanced reports failing to create and refresh.

Detected by Pingoru
Feb 17, 2026, 04:08 PM UTC
Resolved
Feb 17, 2026, 06:55 PM UTC
Duration
2h 46m
Timeline · 3 updates
  1. investigating Feb 17, 2026, 04:08 PM UTC

    We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. monitoring Feb 17, 2026, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →