Brandfolder incident

Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error

Minor Resolved View vendor source →

Brandfolder experienced a minor incident on May 27, 2026, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 05:50 PM UTC
Resolved
May 28, 2026, 12:51 AM UTC
Duration
7h 1m
Detected by Pingoru
May 27, 2026, 05:50 PM UTC

Update timeline

  1. investigating May 27, 2026, 05:50 PM UTC

    We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

  2. monitoring May 27, 2026, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 27, 2026, 08:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 28, 2026, 12:51 AM UTC

    This incident has been resolved.