Brandfolder incident
Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error
Minor Vendor's status page →
Resolved after 7 hours 1 minute, on May 27, 2026.
We are continuing to monitor for any further issues.
Update timeline
- investigating May 27, 2026, 05:50 PM UTC
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
- monitoring May 27, 2026, 08:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 27, 2026, 08:39 PM UTC
We are continuing to monitor for any further issues.
- resolved May 28, 2026, 12:51 AM UTC
This incident has been resolved.
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