Brandfolder incident

Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error

Minor Ongoing View vendor source →

Brandfolder is currently experiencing a minor incident, which began 3h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 05:50 PM UTC
Resolved
Ongoing
Duration
● 2h 53m
Detected by Pingoru
May 27, 2026, 05:50 PM UTC

Update timeline

  1. investigating May 27, 2026, 05:50 PM UTC

    We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

  2. monitoring May 27, 2026, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.