Sheets in Smartsheet US are failing to load

Update timeline

1. investigating Aug 26, 2026, 01:28 PM UTC

   We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating Aug 26, 2026, 02:39 PM UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. investigating Aug 26, 2026, 03:17 PM UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in addressing the situation. We will continue to provide frequent updates until we reach a monitoring status.

4. investigating Aug 26, 2026, 03:47 PM UTC

   We are continuing to investigate this issue.

5. identified Aug 26, 2026, 04:08 PM UTC

   We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing recovery, and our team is actively monitoring the service to ensure full stability. We will post further updates until the incident is fully resolved.

6. monitoring Aug 26, 2026, 04:22 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Aug 26, 2026, 06:23 PM UTC

   This incident has been resolved.