Brandfolder incident

Smartsheet and Smartsheet Login Unavailable for Smartsheet US

Major Ongoing View vendor source →

Brandfolder is currently experiencing a major incident, which began 1h ago. The vendor's full update timeline is below.

Started
Sep 11, 2026, 08:20 PM UTC
Resolved
Ongoing
Duration
● 1h 22m
Detected by Pingoru
Sep 11, 2026, 08:20 PM UTC

Update timeline

  1. investigating Sep 11, 2026, 08:20 PM UTC

    We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.

  2. identified Sep 11, 2026, 08:50 PM UTC

    We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.

  3. monitoring Sep 11, 2026, 09:24 PM UTC

    The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.