Brandfolder incident
Salesforce connector is experiencing intermittent issues
Resolved after 10 hours 26 minutes, on September 16, 2026.
The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.
Update timeline
- investigating Sep 16, 2026, 10:36 AM UTC
We are currently investigating this issue. Services related to Support ticket creation may also expericence issues. Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
- identified Sep 16, 2026, 11:27 AM UTC
This issue has been identified and a fix is being implemented in coordination with our partners.
- monitoring Sep 16, 2026, 12:40 PM UTC
A fix rollout is in progress. We will continue to provide updates as we monitor impact.
- monitoring Sep 16, 2026, 03:31 PM UTC
We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
- monitoring Sep 16, 2026, 06:51 PM UTC
We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
- resolved Sep 16, 2026, 09:02 PM UTC
The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.
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