Brandfolder experienced a major incident on July 15, 2026, lasting 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 15, 2026, 09:23 AM UTC
We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.
- identified Jul 15, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 09:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 09:55 AM UTC
This incident has been resolved.