Brandfolder incident

Investigating blank page or error on Smartsheet Login

Brandfolder experienced a major incident on September 21, 2026, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2026, 10:21 PM UTC
Resolved: Sep 22, 2026, 03:43 AM UTC
Duration: 5h 21m
Detected by Pingoru: Sep 21, 2026, 10:21 PM UTC

Update timeline

investigating Sep 21, 2026, 10:21 PM UTC

We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
monitoring Sep 21, 2026, 10:40 PM UTC

We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
resolved Sep 22, 2026, 03:43 AM UTC

Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.