Brandfolder incident

Login Unavailable for Smartsheet

Resolved after 12 minutes, on September 11, 2026.

investigating Sep 11, 2026, 08:18 PM UTC

We are currently investigating reports of login failing for all users, showing an error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

Started
Sep 11, 2026, 08:18 PM UTC
Resolved
Sep 11, 2026, 08:31 PM UTC
Duration
12m
Detected by Pingoru
Sep 11, 2026, 08:18 PM UTC

Update timeline

  1. investigating Sep 11, 2026, 08:18 PM UTC

    We are currently investigating reports of login failing for all users, showing an error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

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