Brandfolder incident

Login Unavailable for Smartsheet

Critical Resolved View vendor source →

Brandfolder experienced a critical incident on September 11, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 08:18 PM UTC
Resolved
Sep 11, 2026, 08:31 PM UTC
Duration
12m
Detected by Pingoru
Sep 11, 2026, 08:18 PM UTC

Update timeline

  1. investigating Sep 11, 2026, 08:18 PM UTC

    We are currently investigating reports of login failing for all users, showing an error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.