Brandfolder experienced a major incident on April 13, 2026, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 13, 2026, 04:33 PM UTC
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
- investigating Apr 13, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 06:31 PM UTC
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
- resolved Apr 13, 2026, 08:46 PM UTC
Forms Submissions are operating normally. The incident is now resolved.