Box Outage History

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Box had 47 outages in the last 2 years totaling 39h 2m of downtime — averaging 1.9 incidents per month.

There were 47 Box outages since June 12, 2025 totaling 39h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Critical August 7, 2026

[Critical] Issues with Multiple Box Services

Detected by Pingoru
Aug 07, 2026, 02:06 AM UTC
Resolved
Aug 07, 2026, 02:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2026, 02:06 AM UTC

    From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.

Read the full incident report →

Notice August 2, 2026

[Minor] Issues with Box Sign

Detected by Pingoru
Aug 02, 2026, 04:04 PM UTC
Resolved
Aug 02, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2026, 04:04 PM UTC

    From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major July 31, 2026

[Medium] Issues with Box Shuttle Standalone

Detected by Pingoru
Jul 31, 2026, 11:09 AM UTC
Resolved
Jul 31, 2026, 11:30 AM UTC
Duration
20m
Affected: Box Shuttle
Timeline · 3 updates
  1. investigating Jul 31, 2026, 11:09 AM UTC

    Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

  2. monitoring Jul 31, 2026, 11:16 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.

  3. resolved Jul 31, 2026, 11:30 AM UTC

    After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor June 16, 2026

[Minor] Issues with Downloads

Detected by Pingoru
Jun 16, 2026, 11:16 PM UTC
Resolved
Jun 16, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2026, 11:16 PM UTC

    From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major April 27, 2026

[Medium] Issues with Box Search

Detected by Pingoru
Apr 27, 2026, 05:36 PM UTC
Resolved
Apr 27, 2026, 07:11 PM UTC
Duration
1h 34m
Affected: Search
Timeline · 6 updates
  1. investigating Apr 27, 2026, 05:36 PM UTC

    Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

  2. investigating Apr 27, 2026, 05:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 05:51 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Apr 27, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 06:17 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

  6. resolved Apr 27, 2026, 07:11 PM UTC

    After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor April 7, 2026

[Minor] Customers may have experienced issues using Public API

Detected by Pingoru
Apr 07, 2026, 12:36 AM UTC
Resolved
Apr 07, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 12:36 AM UTC

    Between 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →

Major March 25, 2026

[Medium] Issues Accessing the Admin Console Dashboard

Detected by Pingoru
Mar 25, 2026, 11:44 AM UTC
Resolved
Mar 25, 2026, 02:03 PM UTC
Duration
2h 19m
Affected: Admin Console & Functionality
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:44 AM UTC

    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

  2. identified Mar 25, 2026, 12:23 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Mar 25, 2026, 01:36 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

  4. resolved Mar 25, 2026, 02:03 PM UTC

    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major March 18, 2026

[Medium] Customers may experience issues previewing files

Detected by Pingoru
Mar 18, 2026, 06:00 PM UTC
Resolved
Mar 18, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 18, 2026, 06:49 PM UTC

    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →