Box experienced a major incident on August 7, 2026 affecting Content API and Login/SSO and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 02:37 AM UTC
Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.
- investigating Aug 07, 2026, 03:34 AM UTC
Our team is continuing to investigate the issue. We will provide additional information as it becomes available.
- investigating Aug 07, 2026, 04:06 AM UTC
Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.
- investigating Aug 07, 2026, 05:02 AM UTC
Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.
- resolved Aug 07, 2026, 05:16 AM UTC
Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.