[Minor] Issue affecting Logins

Update timeline

1. investigating Mar 10, 2026, 12:30 AM UTC

   Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts. We are working to identify the cause and will provide another update as soon as more information is available.

2. identified Mar 10, 2026, 12:34 AM UTC

   We have identified the cause of the issue. Our team is now actively working on implementing a solution.

3. monitoring Mar 10, 2026, 01:05 AM UTC

   A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in. Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.

4. monitoring Mar 10, 2026, 01:13 AM UTC

   After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

5. resolved Mar 10, 2026, 01:14 AM UTC

   This incident has been resolved.

6. postmortem Mar 22, 2026, 08:47 PM UTC

   _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On March 9th 2026, between 3:46 PM PST and 4:32 PM PST, some users may have experienced difficulties while while attempting to log in to Box. Users already logged to Box were not impacted by this issue. The issue occurred due to a overloading and insufficient resources assigned to one of the services used during login process, responsible for ensuring maximum device security of users using Box. The issue was resolved by assigning more resources to the service, sufficient for current and future traffic. ‌ We are conducting a full engineering postmortem to identify gaps in our processes that allowed the service to experience excessive load without more resources being assigned in advance automatically. Our overview is subject to change with further analysis and findings, In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team