Box Outage History

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Box had 46 outages in the last 2 years totaling 44h 25m of downtime — averaging 1.9 incidents per month.

There were 46 Box outages since March 4, 2025 totaling 44h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Critical September 18, 2025

[Critical] Issue with Multiple Box Services

Detected by Pingoru
Sep 18, 2025, 08:50 PM UTC
Resolved
Sep 19, 2025, 12:12 AM UTC
Duration
3h 21m
Affected: Content APILogin/SSOContent PreviewUploads/DownloadsCollaborationAuthentication (OAuth 2.0 / JWT)SearchSearchPreviewUploads/DownloadsSharing (Shared Links)WebhooksEmail NotificationsBox Embed WidgetAdmin Console & FunctionalityBox SignGovernance (Retention)Governance (Legal Holds)Box CanvasWorkflows and AutomationsWorkflows and AutomationsComments and TasksBox ShuttleAccessible Site (a.box.com)Box AIBox SignBox Doc GenBox CanvasBox AppsBox Shield (Threat Detection)Box Shield (Virus Detection)Box Shield (Auto Classification)Box ShuttleWatermarkingBox HubsBox AIEnterprise ReportsBox FormsBox Doc GenBox AI StudioBox Archive
Timeline · 5 updates

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Major September 18, 2025

[Major] Issues with Admin Console Reports

Detected by Pingoru
Sep 18, 2025, 03:47 PM UTC
Resolved
Sep 18, 2025, 06:51 PM UTC
Duration
3h 4m
Affected: Enterprise Reports
Timeline · 6 updates
  1. investigating Sep 18, 2025, 03:47 PM UTC

    Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.

  2. investigating Sep 18, 2025, 04:46 PM UTC

    Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.

  3. identified Sep 18, 2025, 05:16 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. monitoring Sep 18, 2025, 05:23 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.

  5. monitoring Sep 18, 2025, 06:24 PM UTC

    We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.

  6. resolved Sep 18, 2025, 06:51 PM UTC

    After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

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Critical September 4, 2025

[Outage] Issues with Box Services

Detected by Pingoru
Sep 04, 2025, 06:20 PM UTC
Resolved
Sep 04, 2025, 08:00 PM UTC
Duration
1h 40m
Affected: Content APILogin/SSOLogin/SSOLogin/SSOMicrosoft OnlineCase Submission WorkflowWeb ApplicationAustraliaContent PreviewBox SyncUploads/DownloadsPreviewApple iWorkBlog Posts and Knowledge ArticlesCanadaBox DriveCollaborationAuthentication (OAuth 2.0 / JWT)SearchCommunity ForumsBox for SalesforceFranceSearchSearchBox Edit / ToolsUploads/DownloadsBox UniversityGoogle AppsGermanyPreviewUploads/DownloadsMobile-Optimized Website (m.box.com)NetSuiteIrelandSharing (Shared Links)WebhooksMicrosoft TeamsJapanEmail NotificationsBox RelayBox Embed WidgetSlackSingaporeAdmin Console & FunctionalityBox SignUKGovernance (Retention)USDeveloper Console / Docs (developer.box.com)Governance (Legal Holds)Box CanvasFTPWorkflows and AutomationsWorkflows and AutomationsBox.com Marketing WebsiteComments and TasksBox ShuttleAccessible Site (a.box.com)Box AIBox SignBox Doc GenBox CanvasBox AppsBox Shield (Threat Detection)Box Shield (Virus Detection)Box Shield (Auto Classification)Box ShuttleWatermarkingBox HubsBox AIEnterprise ReportsBox FormsBox Doc GenBox AI StudioBox Archive
Timeline · 8 updates

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Major May 19, 2025

[Major] Customers may have experienced issues with Login, SSO, Uploads and Downloads

Detected by Pingoru
May 19, 2025, 09:19 AM UTC
Resolved
May 19, 2025, 08:00 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved May 19, 2025, 09:19 AM UTC

    From approximately 01:08 AM to 01:18 AM US Pacific time, we observed an issue impacting Login, SSO, Uploads and Downloads. Our engineering teams detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

  2. postmortem May 29, 2025, 06:52 PM UTC

    On May 19, 2025 between 1:08 AM PT and 1:18 AM PT, some users may have experienced difficulties while working in Box. During this time, users may have seen intermittent errors when interacting with Box services. This issue was caused by a temporary failure in an underlying network component provided by one of our third-party service providers. The disruption was automatically resolved when the service provider mitigated the issue. Upon further analysis from our cloud provider, we’ve determined that this was an isolated incident with a very low probability of repeat. Our automation correctly caught the issue and triggered automatic recovery, limiting the impact duration to 10 min. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team

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Major April 29, 2025

[Major] Issues with Box Relay

Detected by Pingoru
Apr 29, 2025, 11:40 PM UTC
Resolved
Apr 30, 2025, 01:13 AM UTC
Duration
1h 32m
Affected: Box Relay
Timeline · 4 updates
  1. investigating Apr 29, 2025, 11:40 PM UTC

    On 29th of April 2025 at approximately 2:36PM PST, we started investigating an ongoing issue affecting Box Relay. We will provide more information as soon as it is available.

  2. identified Apr 30, 2025, 12:18 AM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. resolved Apr 30, 2025, 01:13 AM UTC

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

  4. postmortem May 12, 2025, 05:27 PM UTC

    **Incident Summary** Between April 29, 2025 at 2:28 PM and April 29, 5:25 PM PT, some Relay users may have experienced delays in workflow execution. **Analysis** During this period, the system experienced unusually high system load, resulting in a temporary bottleneck that delayed workflow execution for a subset of users. The root cause was identified as suboptimal resource allocation within the shared compute environment that powers Relay workflow executions. **Corrective Actions** Box has initiated the following corrective actions: 1. Enhancement of internal tools to rebalance resource allocation. 2. Planned architectural improvements to isolate high-volume customer activity and protect overall system performance. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience possible. We hope this has provided some clarity, and we are happy to answer any further questions you may have. Sincerely, The Box Team

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