Box incident

[Medium] Issues Accessing the Admin Console Dashboard

Major Resolved View vendor source →

Box experienced a major incident on March 25, 2026 affecting Admin Console & Functionality, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 11:44 AM UTC
Resolved
Mar 25, 2026, 02:03 PM UTC
Duration
2h 19m
Detected by Pingoru
Mar 25, 2026, 11:44 AM UTC

Affected components

Admin Console & Functionality

Update timeline

  1. investigating Mar 25, 2026, 11:44 AM UTC

    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

  2. identified Mar 25, 2026, 12:23 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Mar 25, 2026, 01:36 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

  4. resolved Mar 25, 2026, 02:03 PM UTC

    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.