Box incident

[Medium] Customers may experience issues previewing files

Major Resolved View vendor source →

Box experienced a major incident on March 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 06:00 PM UTC
Resolved
Mar 18, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Mar 18, 2026, 06:00 PM UTC

Update timeline

  1. resolved Mar 18, 2026, 06:49 PM UTC

    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.