Box experienced a critical incident on March 25, 2026 affecting Box Shuttle, lasting 11h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 05:52 AM UTC
Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- investigating Mar 25, 2026, 06:32 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 07:01 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 07:31 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 07:59 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 08:33 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 09:07 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 09:40 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 10:11 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 10:44 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 11:21 AM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 12:07 PM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2026, 12:43 PM UTC
We are continuing to investigate this issue. We will provide additional updates as they become available.
- investigating Mar 25, 2026, 01:24 PM UTC
We are continuing to investigate this issue. We will provide additional updates as they become available.
- identified Mar 25, 2026, 02:23 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Mar 25, 2026, 02:54 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Mar 25, 2026, 04:26 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.
- resolved Mar 25, 2026, 05:00 PM UTC
After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.