Box incident

[Critical] Issue with Box Shuttle

Critical Resolved View vendor source →
Started
Mar 25, 2026, 05:52 AM UTC
Resolved
Mar 25, 2026, 05:00 PM UTC
Duration
11h 8m
Detected by Pingoru
Mar 25, 2026, 05:52 AM UTC

Affected components

Box Shuttle

Update timeline

  1. investigating Mar 25, 2026, 05:52 AM UTC

    Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  2. investigating Mar 25, 2026, 06:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 25, 2026, 07:01 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 25, 2026, 07:31 AM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 25, 2026, 07:59 AM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 25, 2026, 08:33 AM UTC

    We are continuing to investigate this issue.

  7. investigating Mar 25, 2026, 09:07 AM UTC

    We are continuing to investigate this issue.

  8. investigating Mar 25, 2026, 09:40 AM UTC

    We are continuing to investigate this issue.

  9. investigating Mar 25, 2026, 10:11 AM UTC

    We are continuing to investigate this issue.

  10. investigating Mar 25, 2026, 10:44 AM UTC

    We are continuing to investigate this issue.

  11. investigating Mar 25, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  12. investigating Mar 25, 2026, 12:07 PM UTC

    We are continuing to investigate this issue.

  13. investigating Mar 25, 2026, 12:43 PM UTC

    We are continuing to investigate this issue. We will provide additional updates as they become available.

  14. investigating Mar 25, 2026, 01:24 PM UTC

    We are continuing to investigate this issue. We will provide additional updates as they become available.

  15. identified Mar 25, 2026, 02:23 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  16. identified Mar 25, 2026, 02:54 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  17. monitoring Mar 25, 2026, 04:26 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.

  18. resolved Mar 25, 2026, 05:00 PM UTC

    After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

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