Box incident

Issues with Box Edit and Microsoft Office Online

Major Resolved View vendor source →

Box experienced a major incident on July 16, 2026 affecting Microsoft Office Integration and Box Edit / Tools, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 09:30 PM UTC
Resolved
Jul 16, 2026, 09:48 PM UTC
Duration
18m
Detected by Pingoru
Jul 16, 2026, 09:30 PM UTC

Affected components

Microsoft Office IntegrationBox Edit / Tools

Update timeline

  1. investigating Jul 16, 2026, 09:30 PM UTC

    Box is investigating reports of a momentary issue with Box Edit. Affected services are subject to change as the investigation continues.

  2. investigating Jul 16, 2026, 09:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 16, 2026, 09:45 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps.

  4. monitoring Jul 16, 2026, 09:47 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit.

  5. resolved Jul 16, 2026, 09:48 PM UTC

    After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.