[Medium] Issues with Box Search

Update timeline

1. investigating Apr 27, 2026, 05:36 PM UTC

   Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

2. investigating Apr 27, 2026, 05:37 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 27, 2026, 05:51 PM UTC

   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

4. identified Apr 27, 2026, 05:52 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Apr 27, 2026, 06:17 PM UTC

   Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

6. resolved Apr 27, 2026, 07:11 PM UTC

   After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.