Box experienced a major incident on May 22, 2026 affecting Box Drive, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 08:46 AM UTC
Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.
- monitoring May 22, 2026, 09:15 AM UTC
We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed
- resolved May 22, 2026, 09:18 AM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.