Box experienced a minor incident on July 28, 2026 affecting Uploads/Downloads, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 02:58 AM UTC
We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
- identified Jul 28, 2026, 03:08 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Jul 28, 2026, 04:02 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 28, 2026, 04:22 AM UTC
Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.
- resolved Jul 28, 2026, 04:57 AM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.