Box experienced a major incident on June 17, 2026 affecting Workflows and Automations and Box Extract and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 07:34 PM UTC
Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.
- monitoring Jun 17, 2026, 07:44 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.
- resolved Jun 17, 2026, 08:28 PM UTC
After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.