Box experienced a major incident on June 1, 2026 affecting Box AI, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 12:58 AM UTC
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
- identified Jun 01, 2026, 01:16 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Jun 01, 2026, 01:49 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
- resolved Jun 01, 2026, 02:25 AM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.