Box experienced a major incident on July 15, 2026 affecting Box Relay, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 04:14 AM UTC
We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.
- identified Jul 15, 2026, 04:50 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Jul 15, 2026, 06:00 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 15, 2026, 06:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:43 AM UTC
After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.