Is Box down?

Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.

Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.

The issue has been identified and a fix is being implemented.

After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. Sincerely, The Box Team

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. ‌ # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed. ‌ # Corrective Actions Box has initiated the following corrective actions: ‌ * Adding monitoring and improved workload filtering tools to respond to future incidents quicker. * Exploring ways to automatically handle unexpected workload changes across our event processing systems. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. ‌ Sincerely, The Box Team

We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.

Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.

Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.

Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.

Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.

After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

We recently addressed issues affecting File Requests in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On October 1, 2026 between 2:50 AM and 3:30 AM PT, some customers may have experienced File Requests upload pages rendering as garbled text and unavailable File Request links, preventing users from accessing File Requests upload pages and File Request links. Service was restored at 3:30 AM PT. # Analysis The issue was caused by a change to how File Requests upload pages are packaged for production, which made them incompatible with the service that delivers them. As a result, the pages displayed as garbled text. Rolling back to the previous release restored the pages, and we have since configured our deployments to keep using the compatible format. # Corrective Actions Box has initiated the following corrective actions: * Correcting the deployment configuration for File Requests upload pages so they are always packaged in a format the delivering service can read. * Adding a mandatory pre-release check that automatically stops a rollout if File Requests and Forms pages fail validation in production. * Strengthening monitoring of File Requests upload pages so rendering issues are detected and addressed before customers are affected. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team