Box experienced a major incident on July 23, 2026 affecting Box Hubs, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 02:14 PM UTC
We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.
- identified Jul 23, 2026, 02:26 PM UTC
Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.
- resolved Jul 23, 2026, 02:30 PM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
- postmortem Jul 31, 2026, 01:27 AM UTC
_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On July 23, 2026 between 6:50 AM and 7:26 AM PDT, some users may have been unable to access Box Hubs pages or may have seen pages fail to load correctly. The impact was limited to Hubs and did not affect other core Box services. The issue was caused by a recent package version upgrade in the application, which caused the conflict with the Hubs module. The issue leaked into the production environment during the recent frontend release and caused the Hubs page rendering to fail for some users. The release was reverted and service was restored; monitoring and tests show Hubs recovered shortly after the rollback. We are reviewing our deployment and release practices to reduce the risk of similar issues in the future. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team