Box experienced a critical incident on July 23, 2026 affecting Box Hubs, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Box Hubs
Update timeline
- investigating Jul 23, 2026, 02:14 PM UTC
We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.
- identified Jul 23, 2026, 02:26 PM UTC
Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.
- resolved Jul 23, 2026, 02:30 PM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.