Box experienced a major incident on June 25, 2026 affecting Uploads/Downloads, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 07:29 PM UTC
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
- identified Jun 25, 2026, 07:50 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Jun 25, 2026, 07:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2026, 08:29 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
- resolved Jun 25, 2026, 09:47 PM UTC
After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.