Box experienced a major incident on August 4, 2026 affecting Uploads/Downloads and Uploads/Downloads, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Uploads/DownloadsUploads/Downloads
Update timeline
- investigating Aug 04, 2026, 08:23 PM UTC
Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.
- resolved Aug 04, 2026, 08:44 PM UTC
Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.