Blackline Outage History

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Blackline had 58 outages in the last 2 years totaling 972h 13m of downtime — averaging 2.4 incidents per month.

There were 58 Blackline outages since September 15, 2025 totaling 972h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.blackline.com

Minor October 21, 2025

Issue with reporting endpoint - FCM

Detected by Pingoru
Oct 21, 2025, 02:27 PM UTC
Resolved
Oct 21, 2025, 07:55 PM UTC
Duration
5h 27m
Affected: PROD US2SB US2SB NA3PROD NA3PROD EU3SB EU3PROD AP1SB AP1
Timeline · 4 updates
  1. investigating Oct 21, 2025, 02:27 PM UTC

    Customers may be experiencing an issue with reporting and dashboards where there might be intermittent 401 error while accessing reporting pages . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Oct 21, 2025, 02:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 21, 2025, 03:15 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 22, 2025, 04:16 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Critical October 14, 2025

BL page not loading - FCM

Detected by Pingoru
Oct 14, 2025, 03:05 PM UTC
Resolved
Oct 14, 2025, 03:50 PM UTC
Duration
45m
Affected: SB NA3PROD NA3
Timeline · 3 updates
  1. investigating Oct 14, 2025, 03:05 PM UTC

    Customers may be experiencing an issue where BL pages are not loading both in production and sandbox. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Oct 14, 2025, 03:34 PM UTC

    BlackLine has deployed a fix for BL pages are not loading both in production and sandbox. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  3. resolved Oct 14, 2025, 03:50 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Critical October 9, 2025

Internal Server Error - FCS

Detected by Pingoru
Oct 09, 2025, 11:55 AM UTC
Resolved
Oct 14, 2025, 04:41 PM UTC
Duration
5d 4h
Affected: PROD NA3
Timeline · 4 updates
  1. investigating Oct 09, 2025, 12:14 PM UTC

    Customers may be experiencing an issue where they are seeing 500 internal server error while navigating through the BL PROD application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Oct 09, 2025, 01:24 PM UTC

    BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  3. monitoring Oct 09, 2025, 04:05 PM UTC

    BlackLine has deployed a fix for internal server errors while navigating through the BL PROD application. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  4. resolved Oct 14, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

Performance Issues - FCM

Detected by Pingoru
Oct 07, 2025, 09:33 PM UTC
Resolved
Oct 08, 2025, 06:05 PM UTC
Duration
20h 31m
Affected: PROD US2
Timeline · 4 updates
  1. investigating Oct 07, 2025, 09:33 PM UTC

    Customers may be experiencing an issue where certain grids, dashboards, and reports are slow to load or do not load completely. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Oct 07, 2025, 10:19 PM UTC

    BlackLine has deployed corrective actions for the Page Loading Issues. You should be able to resume normal activities, and functionality should be fully operational. We will continue to monitor the situation to ensure there are no additional issues.

  3. monitoring Oct 08, 2025, 12:48 AM UTC

    BlackLine has confirmed that normal operations have been restored. We will continue heightened monitoring on the affected service for the next day or more.

  4. resolved Oct 08, 2025, 06:05 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor October 6, 2025

Various customers - unable to access payments - ARA

Detected by Pingoru
Oct 06, 2025, 08:12 AM UTC
Resolved
Oct 06, 2025, 12:00 PM UTC
Duration
3h 47m
Affected: USEUAU
Timeline · 5 updates
  1. investigating Oct 06, 2025, 08:37 AM UTC

    Customers may be experiencing an issue where unable to access payments. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Oct 06, 2025, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 06, 2025, 11:55 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 06, 2025, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 06, 2025, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

US2 - Intermittent FTP transaction Processing - FCM

Detected by Pingoru
Oct 01, 2025, 07:15 PM UTC
Resolved
Oct 02, 2025, 04:46 PM UTC
Duration
21h 30m
Affected: PROD US2SB US2USUSEUEU
Timeline · 3 updates
  1. investigating Oct 01, 2025, 09:23 PM UTC

    Customers may be experiencing an intermittent issue where FTP submitted transactions are not processing as expected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Oct 01, 2025, 09:26 PM UTC

    BlackLine has deployed a fix for the intermittent US2 FTP Issue. US2 customers with FTP transactions submitted in the last couple of days may need to reprocess the submitted transaction. All failed FTP transactions should be resubmitted. You should be able to resume normal activities. We will continue to monitor the situation to ensure that no additional issues arise.

  3. resolved Oct 02, 2025, 04:46 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Notice September 27, 2025

Performance degradation - FCM

Detected by Pingoru
Sep 27, 2025, 05:08 PM UTC
Resolved
Sep 27, 2025, 08:49 PM UTC
Duration
3h 41m
Affected: SB NA3PROD NA3
Timeline · 2 updates
  1. monitoring Sep 27, 2025, 05:08 PM UTC

    We identified an event that could potentially lead to performance degradation for only certain parts of the application, i.e., imports and DAI. We are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the performance is back to the optimal level.

  2. resolved Sep 27, 2025, 08:49 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →