Blackline incident

NA3 - Multiple Clients - ‘FTP file was not found’ - FCM

Minor Resolved View vendor source →

Blackline experienced a minor incident on January 24, 2026 affecting PROD NA3, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2026, 06:05 PM UTC
Resolved
Jan 24, 2026, 08:31 PM UTC
Duration
2h 26m
Detected by Pingoru
Jan 24, 2026, 06:05 PM UTC

Affected components

PROD NA3

Update timeline

  1. investigating Jan 24, 2026, 06:05 PM UTC

    Customers may be experiencing an issue where FTP file was not found. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Jan 24, 2026, 06:35 PM UTC

    Customers may be experiencing an issue where FTP file was not found. BlackLine teams have identified the cause and are developing a fix for the issue.

  3. monitoring Jan 24, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 24, 2026, 08:31 PM UTC

    This incident has been resolved.