Blackline incident

Issue with Cloudflare causing time out error - FCM and ARA

Notice Resolved View vendor source →

Blackline experienced a notice incident on December 5, 2025 affecting PROD US2 and SB US2 and 1 more component, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:18 AM UTC
Resolved
Dec 05, 2025, 03:37 PM UTC
Duration
6h 18m
Detected by Pingoru
Dec 05, 2025, 09:18 AM UTC

Affected components

PROD US2SB US2USUSEUEUSB NA3PROD NA3AUAU

Update timeline

  1. monitoring Dec 05, 2025, 09:18 AM UTC

    Customers may have experienced an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. Issue seems to be resolved. BlackLine teams continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  2. monitoring Dec 05, 2025, 09:42 AM UTC

    Customers may experience an issue when accessing the BlackLine FCS or AR application. BlackLine identified the problem as related to our 3rd party vendor Cloudflare's ongoing maintenance. BlackLine engineers have implemented a solution to enable access. We will continue to monitor for any additional issues and post any further updates.

  3. resolved Dec 05, 2025, 03:37 PM UTC

    This incident has been resolved.