Blackline incident

Production Instance Issue – Black Screen in Connectivity Center

Minor Resolved View vendor source →

Blackline experienced a minor incident on February 25, 2026 affecting PROD NA3 and PROD EU3 and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 08:17 AM UTC
Resolved
Feb 25, 2026, 09:59 AM UTC
Duration
1h 41m
Detected by Pingoru
Feb 25, 2026, 08:17 AM UTC

Affected components

PROD NA3PROD EU3PROD AP1

Update timeline

  1. investigating Feb 25, 2026, 08:17 AM UTC

    Customers may be experiencing an issue where after login to the Production instance, black page is being displayed while accessing connectivity center. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Feb 25, 2026, 08:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 25, 2026, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 25, 2026, 09:59 AM UTC

    This incident has been resolved.