Blackline Outage History

Blackline is up right now

Blackline had 58 outages in the last 2 years totaling 285h 0m of downtime — averaging 2.4 incidents per month.

There were 58 Blackline outages since September 15, 2025 totaling 285h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.blackline.com

Minor March 7, 2026

Intermittent Job Scheduler Delays Affecting Processing

Detected by Pingoru
Mar 07, 2026, 11:05 PM UTC
Resolved
Mar 09, 2026, 05:56 AM UTC
Duration
1d 6h
Affected: SB NA3PROD NA3
Timeline · 2 updates
  1. investigating Mar 07, 2026, 11:05 PM UTC

    Customers may be experiencing an issue where the Job Scheduler is encountering intermittent performance degradation and processing delays. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Mar 09, 2026, 05:56 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Major March 6, 2026

Email Services may be affected in EU and APAC - FCS

Detected by Pingoru
Mar 06, 2026, 07:59 PM UTC
Resolved
Mar 06, 2026, 08:14 PM UTC
Duration
15m
Affected: PROD EU3SB EU3PROD AP1SB AP1
Timeline · 3 updates
  1. investigating Mar 06, 2026, 07:59 PM UTC

    Customers may be experiencing an issue where emails from BlackLine are not reaching their destination. EU and APAC clients could experience this issue, US clients are not affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Mar 06, 2026, 08:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 06, 2026, 08:14 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor March 4, 2026

Few clients may experience latency issue on the Blackline console - FCM

Detected by Pingoru
Mar 04, 2026, 01:59 PM UTC
Resolved
Mar 04, 2026, 04:24 PM UTC
Duration
2h 24m
Affected: PROD EU3
Timeline · 5 updates
  1. investigating Mar 04, 2026, 01:59 PM UTC

    Customers may be experiencing an issue where there might be latency and data processing errors. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Mar 04, 2026, 02:08 PM UTC

    The issue has been identified and the mitigation process is expected to take 60 mins. Clients might experience issues in accessing the console or performing the tasks during this period.

  3. monitoring Mar 04, 2026, 02:24 PM UTC

    A fix has been implemented, systems have recovered and we are monitoring the results.

  4. monitoring Mar 04, 2026, 02:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 04, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 26, 2026

G03 - Environment login issues

Detected by Pingoru
Feb 26, 2026, 07:17 PM UTC
Resolved
Feb 26, 2026, 08:22 PM UTC
Duration
1h 5m
Affected: USUSUSUSSB NA3PROD NA3
Timeline · 4 updates
  1. investigating Feb 26, 2026, 07:17 PM UTC

    We are currently investigating an issue that is preventing some clients from logging into the G03 environment. Our team is actively working to identify the root cause and restore service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience. We will provide another update as soon as we have more information.

  2. identified Feb 26, 2026, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 26, 2026, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Few clients might experience issue with report completion - FCM

Detected by Pingoru
Feb 25, 2026, 03:48 PM UTC
Resolved
Feb 25, 2026, 06:19 PM UTC
Duration
2h 30m
Affected: SB NA3PROD NA3
Timeline · 3 updates
  1. investigating Feb 25, 2026, 03:48 PM UTC

    Customers may be experiencing an issue where reports takes longer to run or may get stuck in error status . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Feb 25, 2026, 03:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 25, 2026, 06:19 PM UTC

    Hello, The issue that was causing delays and errors with the reporting system has now been fixed. If you had a report that was stuck in "pending," please manually rerun it now to get the latest results. We apologize for the disruption. If you have any further trouble, please let our support team know. Thanks,

Read the full incident report →

Minor February 25, 2026

Production Instance Issue – Black Screen in Connectivity Center

Detected by Pingoru
Feb 25, 2026, 08:17 AM UTC
Resolved
Feb 25, 2026, 09:59 AM UTC
Duration
1h 41m
Affected: PROD NA3PROD EU3PROD AP1
Timeline · 4 updates
  1. investigating Feb 25, 2026, 08:17 AM UTC

    Customers may be experiencing an issue where after login to the Production instance, black page is being displayed while accessing connectivity center. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Feb 25, 2026, 08:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 25, 2026, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 25, 2026, 09:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Few clients might experience issues with login - FCM

Detected by Pingoru
Feb 23, 2026, 03:57 PM UTC
Resolved
Feb 25, 2026, 03:51 PM UTC
Duration
1d 23h
Affected: PROD NA3PROD EU3PROD AP1
Timeline · 3 updates
  1. monitoring Feb 23, 2026, 03:57 PM UTC

    We are aware of an issue impacting some clients attempting to log in. Our initial findings indicate this is caused by outdated cached data. , please try clearing your browser's cache and cookies. To ensure a complete refresh, please select the "All time" option for the time range.

  2. monitoring Feb 24, 2026, 01:41 PM UTC

    We are aware of an issue impacting some clients attempting to log in. Our initial findings indicate this is caused by outdated cached data. , please try clearing your browser's cache and cookies. To ensure a complete refresh, please select the "All time" option for the time range. In case if the issue persists, please contact your IT department to help with updating certificates available in the below link. https://www.blackline.com/legal/certs/

  3. resolved Feb 25, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2026

Match Transactions may not immediately refresh - FCM

Detected by Pingoru
Feb 05, 2026, 08:55 PM UTC
Resolved
Feb 06, 2026, 08:22 AM UTC
Duration
11h 27m
Affected: PROD US2PROD NA3PROD EU3PROD AP1
Timeline · 3 updates
  1. investigating Feb 05, 2026, 08:55 PM UTC

    Customers may be experiencing an issue where Matching Transactions may not immediately refresh in the system. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Feb 05, 2026, 11:52 PM UTC

    A fix has been implemented and functionality is returned to normal. We will continue to monitor the situation for a short period, but anticipate no further issues.

  3. resolved Feb 06, 2026, 08:22 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor January 24, 2026

NA3 - Multiple Clients - ‘FTP file was not found’ - FCM

Detected by Pingoru
Jan 24, 2026, 06:05 PM UTC
Resolved
Jan 24, 2026, 08:31 PM UTC
Duration
2h 26m
Affected: PROD NA3
Timeline · 4 updates
  1. investigating Jan 24, 2026, 06:05 PM UTC

    Customers may be experiencing an issue where FTP file was not found. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Jan 24, 2026, 06:35 PM UTC

    Customers may be experiencing an issue where FTP file was not found. BlackLine teams have identified the cause and are developing a fix for the issue.

  3. monitoring Jan 24, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 24, 2026, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026

BlackLine Access issues - European region

Detected by Pingoru
Jan 22, 2026, 07:14 PM UTC
Resolved
Jan 22, 2026, 07:46 PM UTC
Duration
31m
Affected: EUEUPROD EU3SB EU3
Timeline · 2 updates
  1. investigating Jan 22, 2026, 07:14 PM UTC

    Customers may be experiencing an issue where users are unable to access Production or Sandbox in the EU environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Jan 22, 2026, 07:46 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor January 19, 2026

Production NA3 (G03P01) SSO Okta issue - users unable to login

Detected by Pingoru
Jan 19, 2026, 04:52 AM UTC
Resolved
Jan 19, 2026, 05:27 AM UTC
Duration
34m
Affected: PROD NA3
Timeline · 2 updates
  1. investigating Jan 19, 2026, 04:52 AM UTC

    Customers may be experiencing an issue where "login to SSO Okta & might be getting an error Failure to login". BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Jan 19, 2026, 05:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Intermittent errors when when running reports - FCM

Detected by Pingoru
Dec 19, 2025, 08:51 PM UTC
Resolved
Dec 20, 2025, 01:20 AM UTC
Duration
4h 29m
Affected: PROD NA3PROD EU3
Timeline · 5 updates
  1. investigating Dec 19, 2025, 08:51 PM UTC

    Customers may be encountering an error when running reports intermittently. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Dec 19, 2025, 10:33 PM UTC

    BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  3. identified Dec 19, 2025, 11:26 PM UTC

    Customers may be encountering an error when running reports intermittently. BlackLine teams have identified the cause and are working to deploy a fix for the issue.

  4. monitoring Dec 19, 2025, 11:27 PM UTC

    BlackLine has deployed a fix for reporting error. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  5. resolved Dec 20, 2025, 01:20 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor December 16, 2025

Import Jobs Failing - NA3 PROD

Detected by Pingoru
Dec 16, 2025, 05:06 PM UTC
Resolved
Dec 16, 2025, 05:27 PM UTC
Duration
20m
Affected: PROD NA3
Timeline · 4 updates
  1. investigating Dec 16, 2025, 05:06 PM UTC

    Customers may be experiencing an issue where matching imports are failing. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Dec 16, 2025, 05:10 PM UTC

    Customers may be experiencing an issue where matching imports are failing. BlackLine teams have identified the cause and are working to deploy a fix for the issue.

  3. monitoring Dec 16, 2025, 05:11 PM UTC

    After deploying a fix for matching imports that were failing, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  4. resolved Dec 16, 2025, 05:27 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Notice December 5, 2025

Issue with Cloudflare causing time out error - FCM and ARA

Detected by Pingoru
Dec 05, 2025, 09:18 AM UTC
Resolved
Dec 05, 2025, 03:37 PM UTC
Duration
6h 18m
Affected: PROD US2SB US2USUSEUEUSB NA3PROD NA3AUAUPROD EU3SB EU3PROD AP1SB AP1
Timeline · 3 updates
  1. monitoring Dec 05, 2025, 09:18 AM UTC

    Customers may have experienced an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. Issue seems to be resolved. BlackLine teams continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  2. monitoring Dec 05, 2025, 09:42 AM UTC

    Customers may experience an issue when accessing the BlackLine FCS or AR application. BlackLine identified the problem as related to our 3rd party vendor Cloudflare's ongoing maintenance. BlackLine engineers have implemented a solution to enable access. We will continue to monitor for any additional issues and post any further updates.

  3. resolved Dec 05, 2025, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2025

I2C Remittance Transmission Incident - I2C

Detected by Pingoru
Nov 26, 2025, 07:02 PM UTC
Resolved
Dec 01, 2025, 04:32 PM UTC
Duration
4d 21h
Affected: USUS
Timeline · 4 updates
  1. identified Nov 26, 2025, 07:02 PM UTC

    Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft in the US Environment. BlackLine teams have identified a fix and will apply it to the affected US customers. We will provide regular updates on this page until the issue is resolved.

  2. identified Nov 26, 2025, 09:17 PM UTC

    We are continuing to work on applying the fix for the identified issue.

  3. monitoring Nov 26, 2025, 09:32 PM UTC

    BlackLine has deployed a fix for issues with Remittance transmission between BlackLine Cash and ReadSoft in the US Environment. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  4. resolved Dec 01, 2025, 04:32 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor November 25, 2025

Invoice to Cash Remittance Error - FCM

Detected by Pingoru
Nov 25, 2025, 05:54 PM UTC
Resolved
Nov 25, 2025, 11:39 PM UTC
Duration
5h 45m
Affected: US
Timeline · 4 updates
  1. investigating Nov 25, 2025, 05:54 PM UTC

    Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Nov 25, 2025, 09:36 PM UTC

    The team continue to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  3. identified Nov 25, 2025, 11:38 PM UTC

    Customers may be experiencing issues with Remittance transmission between Blackline Cash and Readsoft. BlackLine teams have identified the cause and are working to deploy a fix for the issue.

  4. resolved Nov 25, 2025, 11:39 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Notice November 18, 2025

Possible Slowdown on EU Systems

Detected by Pingoru
Nov 18, 2025, 05:53 PM UTC
Resolved
Nov 18, 2025, 11:57 PM UTC
Duration
6h 3m
Affected: EUEUPROD EU3
Timeline · 3 updates
  1. investigating Nov 18, 2025, 05:53 PM UTC

    BlackLine has identified an event that will require a resynchronization of clusters on the backend. Users may experience slightly slower than normal performance for the next few hours. All functionality is fully intact. BlackLine is monitoring the situation and will update as events warrant; at this time we do not anticipate any further issues.

  2. investigating Nov 18, 2025, 11:56 PM UTC

    All activities are complete. No customer impact was detected or reported.

  3. resolved Nov 18, 2025, 11:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025

Network Connectivity issue - ARA

Detected by Pingoru
Nov 17, 2025, 01:19 PM UTC
Resolved
Nov 17, 2025, 04:44 PM UTC
Duration
3h 24m
Affected: US
Timeline · 2 updates
  1. investigating Nov 17, 2025, 01:19 PM UTC

    Customers may be experiencing intermittent network connectivity issues while accessing their PROD environment in the US region. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Nov 17, 2025, 04:44 PM UTC

    BlackLine has implemented a resolution to this issue. We will continue to monitor, but full functionality should be restored.

Read the full incident report →

Major November 16, 2025

Import job processing issue - FCM

Detected by Pingoru
Nov 16, 2025, 10:48 PM UTC
Resolved
Nov 17, 2025, 08:12 AM UTC
Duration
9h 24m
Affected: PROD US2SB US2SB NA3PROD NA3PROD EU3SB EU3PROD AP1SB AP1
Timeline · 3 updates
  1. identified Nov 17, 2025, 05:33 AM UTC

    A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.

  2. monitoring Nov 17, 2025, 07:24 AM UTC

    After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  3. resolved Nov 17, 2025, 08:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Issues with import definitions page - FCM

Detected by Pingoru
Nov 11, 2025, 01:14 PM UTC
Resolved
Nov 11, 2025, 05:40 PM UTC
Duration
4h 25m
Affected: SB NA3
Timeline · 4 updates
  1. investigating Nov 11, 2025, 01:14 PM UTC

    Customers may be experiencing an issue while creating and running import definitions on SandBox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. investigating Nov 11, 2025, 04:34 PM UTC

    BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

  3. identified Nov 11, 2025, 05:39 PM UTC

    Customers may be experiencing an issue while creating and running import definitions in the SandBox environment. BlackLine teams have identified the cause and are working to deploy a fix.

  4. resolved Nov 11, 2025, 05:40 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor November 10, 2025

Issue with job status grid and schedule jobs not being picked up- FCM

Detected by Pingoru
Nov 10, 2025, 02:49 PM UTC
Resolved
Nov 10, 2025, 06:08 PM UTC
Duration
3h 19m
Affected: PROD EU3
Timeline · 5 updates
  1. investigating Nov 10, 2025, 03:59 PM UTC

    Customers may be experiencing an issue with scheduled jobs and updates on the job status grid . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Nov 10, 2025, 04:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 10, 2025, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 10, 2025, 06:08 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Critical November 6, 2025

Performance and login issues in PROD - FCM

Detected by Pingoru
Nov 06, 2025, 03:08 PM UTC
Resolved
Nov 06, 2025, 08:33 PM UTC
Duration
5h 25m
Affected: PROD NA3
Timeline · 3 updates
  1. investigating Nov 06, 2025, 03:08 PM UTC

    Customers may be experiencing performance and login issues with their production instances. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Nov 06, 2025, 04:14 PM UTC

    BlackLine has deployed a fix for performance and login issues with the production instances. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  3. resolved Nov 06, 2025, 08:33 PM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor October 31, 2025

Expired window for 2025 Nov for SCC and SJC in SBEU3 - Journals

Detected by Pingoru
Oct 31, 2025, 08:45 AM UTC
Resolved
Oct 31, 2025, 01:34 PM UTC
Duration
4h 49m
Affected: SB EU3
Timeline · 2 updates
  1. investigating Oct 31, 2025, 08:45 AM UTC

    Customers may be experiencing an issue posting journals to ERP, resulting in a “Bad Gateway” error. This error prevents successful journal posting to the S4/HANA ERP system, potentially disrupting customer operations.. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Oct 31, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 27, 2025

Intermittent Access Issue - FCM

Detected by Pingoru
Oct 27, 2025, 08:21 PM UTC
Resolved
Oct 28, 2025, 12:08 AM UTC
Duration
3h 46m
Affected: PROD NA3
Timeline · 3 updates
  1. investigating Oct 27, 2025, 08:21 PM UTC

    We are seeing some elevated error rates for Blackline Clients in the NA3 environment. Users are experiencing these errors when trying to log in via Single Sign-On (SSO). BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. monitoring Oct 27, 2025, 08:49 PM UTC

    BlackLine has deployed a fix for Intermittent Access Issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

  3. resolved Oct 28, 2025, 12:08 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Read the full incident report →