Is Blackline down?

We are aware that some customers may be experiencing slower-than-normal performance within their environment. Our team has identified the cause and is actively working to rebalance the affected infrastructure to restore normal performance levels. There is no impact to data integrity or security, and all services remain available. You may experience a brief, momentary interruption as we complete this work. We will provide an update once normal performance has been fully restored. We apologize for any inconvenience and appreciate your patience.

Normal performance has been restored across the affected environments. We will continue to monitor closely to ensure stability. Thank you for your patience throughout this issue.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Subject: Planned Maintenance Notification — ARM Hotfix 3.26.0.3 — No Service Impact Expected Impacted Service: ARM (Accounts Receivable Management) Change: Deployment of hotfix release 3.26.0.3, which includes an update to a stored procedure. Scheduled Window: [29 July 2026, 14:00 – 18::00 UTC] Customer Impact: None expected. Users will not experience any downtime or interruption to service. There is no impact to ARM or to the I2C AR-Multi Tenant services. No customer action is required. Why we're telling you: In line with our change management policy, we notify customers of all production changes, including those assessed as no-impact. During the change: Services remain available throughout. In the unlikely event of an issue, our teams will respond immediately and a follow-up communication will be issued.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Customers may be experiencing an issue where the Blackline instance may not be accessible. BlackLine teams have identified the cause and are developing a fix for the issue.

BlackLine has deployed a fix for this issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

We are currently investigating a potential issue that may affect the remit file loading via OCR for subset of the customers. Cash Application continues to operate normally - some payment files might experience a delay in processing. We are proactively working towards the resolution of the issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. BlackLine teams are investigating the issue. For any failed scheduled jobs, please try initiating a manual run for the interim. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. Blackline engineering teams have successfully identified the source of this behavior and are actively developing a targeted solution. While we work toward a full resolution, please continue to initiate a manual run for any scheduled jobs that fail.

BlackLine teams have deployed a solution to address the intermittent errors with Studio integration jobs that began on July 13. Customers should now be able to successfully resume their normal activities without interruption. We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.