Field Counts mismatches - FCM Imports experiencing errors

Update timeline

1. investigating Jan 26, 2026, 08:13 PM UTC

   Customers may be experiencing an issue where Account Imports will result in Field Count mismatches. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

2. identified Jan 26, 2026, 09:13 PM UTC

   Customers may be experiencing an issue where Account Imports result in Field Mismatch issues. BlackLine teams have identified the cause and are developing a fix for the issue.

3. identified Jan 26, 2026, 11:31 PM UTC

   To address this issue BlackLine will be performing a Critical Patch in the next several hours (exact time to be determined once testing is complete). While this will not cause any disruption to users in the system, it will require a delay for any import jobs during the maintenance period. Jobs will queue until the deployment is complete, and catch up without the need for any customer action. We expect the maintenance period to be less than one hour. BlackLine recognizes the importance of the upcoming month end and regrets the inconvenience to customers. This is necessary to alleviate the possibility of further disruptions. Thank you for your understanding.

4. identified Jan 27, 2026, 01:41 AM UTC

   Some customers may be experiencing an issue with Account Imports resulting in "Field Count" mismatches. Our teams have identified the issue and will deploy a critical patch to resolve it within the next several hours, once testing is complete. While this maintenance will not disrupt users in the system, it will temporarily delay import jobs. All jobs will be queued during the maintenance period (expected to be less than one hour) and will resume automatically once the deployment is finished. No customer action is required. BlackLine recognizes the importance of the upcoming month-end and regrets any inconvenience. This preventative action is necessary to avoid further disruptions. Thank you for your understanding.

5. identified Jan 27, 2026, 02:23 AM UTC

   Some customers may be experiencing an issue with Account Imports resulting in "Field Count" mismatches. Our teams have identified the issue and will deploy a critical patch to resolve it within the next several hours, once testing is complete. While this maintenance will not disrupt users in the system, it will temporarily delay import jobs. All jobs will be queued during the maintenance period (expected to be less than one hour) and will resume automatically once the deployment is finished. No customer action is required. BlackLine recognizes the importance of the upcoming month-end and regrets any inconvenience. This preventative action is necessary to avoid further disruptions. Thank you for your understanding.

6. monitoring Jan 27, 2026, 03:24 AM UTC

   BlackLine has deployed a fix for Account Imports resulting in "Field Count" mismatches. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

7. resolved Jan 27, 2026, 04:27 AM UTC

   BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.