Blackline incident
Investigating Delayed or Intermittent Performance with FTP
Update timeline
- investigating Mar 12, 2026, 08:08 PM UTC
We are currently investigating reports of delayed or intermittent performance with our FTP service. Some users may be experiencing slowness or timeouts when accessing or transferring files. Our engineering team is actively working to identify the root cause of the issue and restore normal performance as quickly as possible. We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information.
- identified Mar 12, 2026, 08:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2026, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 01:48 AM UTC
This incident has been resolved.
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