- Detected by Pingoru
- May 14, 2026, 03:31 PM UTC
- Resolved
- May 14, 2026, 11:51 PM UTC
- Duration
- 8h 19m
Affected: Blackbaud Grantmaking™
Timeline · 6 updates
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investigating May 14, 2026, 11:36 AM UTC
We have identified an issue affecting some customers that may result in a grey screen when loading Blackbaud Grantmaking. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring May 14, 2026, 01:07 PM UTC
Our engineers have diagnosed the issue and are actively working on a resolution. Service has been stabilized, and we will continue to monitor. Please check this page for updates. Next update by 4pm ET.
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investigating May 14, 2026, 02:09 PM UTC
We have identified an issue affecting some customers that may result in a grey screen and other errors when loading Blackbaud Grantmaking. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring May 14, 2026, 03:31 PM UTC
Our engineers have diagnosed the issue and are actively working on a resolution. Service has been stabilized, and we will continue to monitor. Please check this page for updates. Next update by 4pm ET.
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monitoring May 14, 2026, 11:02 PM UTC
We are continuing to monitor for any further issues.
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resolved May 14, 2026, 11:51 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 10:04 AM UTC
- Resolved
- May 14, 2026, 10:18 AM UTC
- Duration
- 13m
Affected: Blackbaud Grantmaking™
Timeline · 3 updates
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investigating May 14, 2026, 10:04 AM UTC
A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating May 14, 2026, 10:04 AM UTC
We are continuing to investigate this issue.
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resolved May 14, 2026, 10:18 AM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 04:59 PM UTC
- Resolved
- May 13, 2026, 07:11 PM UTC
- Duration
- 2h 12m
Affected: Blackbaud Grantmaking™
Timeline · 4 updates
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investigating May 13, 2026, 04:59 PM UTC
A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating May 13, 2026, 05:35 PM UTC
A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring May 13, 2026, 06:01 PM UTC
A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 13, 2026, 07:11 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 01:39 PM UTC
- Resolved
- May 13, 2026, 01:48 PM UTC
- Duration
- 9m
Affected: Blackbaud Website Package
Timeline · 2 updates
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investigating May 13, 2026, 01:39 PM UTC
We have identified an issue impacting some of our customers causing a critical error when loading websites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 13, 2026, 01:48 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 10:34 AM UTC
- Resolved
- May 13, 2026, 12:49 PM UTC
- Duration
- 2h 15m
Affected: JustGiving® from Blackbaud®
Timeline · 2 updates
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investigating May 13, 2026, 10:34 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to register for events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 13, 2026, 12:49 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 02:28 PM UTC
- Resolved
- May 12, 2026, 02:28 PM UTC
- Duration
- —
Affected: Blackbaud Tuition Management™
Timeline · 1 update
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resolved May 12, 2026, 02:28 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 03:43 PM UTC
- Resolved
- May 11, 2026, 06:22 PM UTC
- Duration
- 2h 38m
Affected: Blackbaud eTapestry®
Timeline · 2 updates
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investigating May 11, 2026, 03:43 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. XML request error: (500) when trying to access images from communication templates. Please continue to reference this page for updates.
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resolved May 11, 2026, 06:22 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 06:14 PM UTC
- Resolved
- May 07, 2026, 07:08 PM UTC
- Duration
- 53m
Affected: Raiser's Edge NXT®
Timeline · 2 updates
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investigating May 07, 2026, 06:14 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 07, 2026, 07:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 05:51 PM UTC
- Resolved
- May 07, 2026, 06:19 PM UTC
- Duration
- 27m
Affected: Raiser's Edge NXT®
Timeline · 4 updates
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investigating May 07, 2026, 05:51 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating May 07, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
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investigating May 07, 2026, 05:55 PM UTC
Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 07, 2026, 06:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:50 PM UTC
- Resolved
- May 07, 2026, 01:25 AM UTC
- Duration
- 8h 34m
Affected: Financial Edge NXT
Timeline · 4 updates
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investigating May 06, 2026, 04:50 PM UTC
A small subset of customers are experiencing the following error when attempting to login: "That’s odd… Unable to perform the requested database operation". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating May 06, 2026, 07:27 PM UTC
Engineers have identified the cause of this issue and are working to restore access for impacted customers. Database view access may be one of the first things restored as the solution comes back online, with Web view access restoration to follow. Please continue to reference this page for updates, the next of which should be no later than 5:30 PM.
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identified May 06, 2026, 09:38 PM UTC
Restoration efforts are ongoing and will continue into the evening. Please continue to reference this page for updates.
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resolved May 07, 2026, 01:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 08:00 PM UTC
- Resolved
- May 05, 2026, 08:43 PM UTC
- Duration
- 42m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating May 05, 2026, 08:00 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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identified May 05, 2026, 08:05 PM UTC
Users are experiencing "That's Odd" errors when attempting to directly edit batches in Gifts > Gift Batches. As a workaround, users may navigate to Gifts > Overview and scroll down to the Unapproved batches tile, where they should be able to edit the batch. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 05, 2026, 08:43 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:33 PM UTC
- Resolved
- May 04, 2026, 08:40 PM UTC
- Duration
- 6m
Affected: Raiser's Edge NXT®
Timeline · 2 updates
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identified May 04, 2026, 08:33 PM UTC
We have identified an issue impacting some of our customers and causing missing menu items that prevent launching database view and searching for constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 04, 2026, 08:40 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 04:58 PM UTC
- Resolved
- May 04, 2026, 09:04 PM UTC
- Duration
- 3d 4h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 7 updates
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investigating May 01, 2026, 04:58 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating May 01, 2026, 05:05 PM UTC
We are continuing to investigate this issue.
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investigating May 01, 2026, 05:14 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
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investigating May 01, 2026, 05:18 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
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investigating May 01, 2026, 05:56 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
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monitoring May 01, 2026, 08:09 PM UTC
We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
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resolved May 04, 2026, 09:04 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 08:20 PM UTC
- Resolved
- May 01, 2026, 03:31 PM UTC
- Duration
- 19h 10m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Apr 30, 2026, 08:20 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 30, 2026, 08:28 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when loading constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 01, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 01:10 PM UTC
- Resolved
- Apr 29, 2026, 02:13 PM UTC
- Duration
- 1h 2m
Affected: Financial Edge NXT
Timeline · 3 updates
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investigating Apr 29, 2026, 01:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use expense management within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 29, 2026, 01:18 PM UTC
Users with notifications enabled may experience a blinking green dot overlay when accessing Expense Management and are unable to interact with the module. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 29, 2026, 02:13 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 03:23 PM UTC
- Resolved
- Apr 27, 2026, 03:53 PM UTC
- Duration
- 30m
Affected: Raiser's Edge®
Timeline · 4 updates
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investigating Apr 27, 2026, 03:23 PM UTC
We have identified an issue impacting some of our customers impacting their ability to load constituent page features or prompting errors while navigating to different areas of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 27, 2026, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 27, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 27, 2026, 03:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 09:57 PM UTC
- Resolved
- Apr 26, 2026, 10:46 PM UTC
- Duration
- 48m
Affected: Grateful Patient Solution
Timeline · 3 updates
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investigating Apr 26, 2026, 09:57 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring Apr 26, 2026, 10:07 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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resolved Apr 26, 2026, 10:46 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 02:53 PM UTC
- Resolved
- Apr 24, 2026, 02:53 PM UTC
- Duration
- —
Affected: Blackbaud Luminate Online®
Timeline · 1 update
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resolved Apr 24, 2026, 02:53 PM UTC
Our engineers identified an issue causing digital wallets from not displaying correctly. Service has since been restored and the issue is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 01:34 PM UTC
- Resolved
- Apr 24, 2026, 08:37 PM UTC
- Duration
- 7h 2m
Affected: Blackbaud Grantmaking™YourCause® GrantsConnect®
Timeline · 8 updates
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investigating Apr 24, 2026, 01:34 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 24, 2026, 01:52 PM UTC
We are continuing to investigate this issue.
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investigating Apr 24, 2026, 01:53 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 24, 2026, 03:02 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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monitoring Apr 24, 2026, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 24, 2026, 03:17 PM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 24, 2026, 03:31 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 24, 2026, 08:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 08:41 PM UTC
- Resolved
- Apr 23, 2026, 10:54 PM UTC
- Duration
- 2h 12m
Affected: JustGiving® from Blackbaud®
Timeline · 3 updates
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investigating Apr 23, 2026, 08:41 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 23, 2026, 10:24 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 10:54 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 05:09 PM UTC
- Resolved
- Apr 23, 2026, 05:20 PM UTC
- Duration
- 11m
Affected: Blackbaud Financial Aid Management™
Timeline · 2 updates
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investigating Apr 23, 2026, 05:09 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 05:20 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:02 PM UTC
- Resolved
- Apr 23, 2026, 03:24 PM UTC
- Duration
- 1h 22m
Affected: Blackbaud Tuition Management™
Timeline · 3 updates
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investigating Apr 23, 2026, 02:02 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 23, 2026, 02:32 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 03:24 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 08:27 PM UTC
- Resolved
- Apr 20, 2026, 09:25 PM UTC
- Duration
- 57m
Affected: Financial Edge NXT
Timeline · 3 updates
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investigating Apr 20, 2026, 08:27 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 20, 2026, 08:37 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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resolved Apr 20, 2026, 09:25 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 02:44 PM UTC
- Resolved
- Apr 20, 2026, 03:31 PM UTC
- Duration
- 46m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Apr 20, 2026, 02:44 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 20, 2026, 03:22 PM UTC
A subset of customers are experiencing the error message "Nothing to see here" when opening query, records, reports, or tables in RENXT. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 20, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 03:01 PM UTC
- Resolved
- Apr 16, 2026, 04:36 PM UTC
- Duration
- 1h 34m
Affected: Blackbaud Altru®Blackbaud NetCommunity™
Timeline · 3 updates
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investigating Apr 16, 2026, 03:01 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 16, 2026, 03:29 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 16, 2026, 04:36 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
